The service comes from you, keys to optimize your customer service

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The service comes from you, every time we start or create a company we must understand that service is fundamental for the development, growth and productivity in each of the companies that we represent or support.

“Being on par in price and quality only gets you into the game, service is what makes you win it.” – Tony Alessandra

Knowledge is shared, not discussed. Analyze where your companies are in customer service. The idea is that they allow themselves to innovate, reformulate or make changes to evolve.

What is customer service?

It is giving with detail and giving with love, when we work in customer service we look for the option of doing the best possible for the client. It is being able to deliver our product or service with the best detail and for customers to receive it in this way.

There is a difference between customer service and customer service. Customer service is the experience that we can provide to our end customers and within that customer service is customer service.

A satisfied internal customer is a guarantee of a satisfied external customer. Customer satisfaction never lies, it is what gives us the way to know if we are doing the job well or not. As service providers, when we offer a product or service in our company, we generate expectations in our clients and those expectations are what will determine whether the client is satisfied or not, obviously when we meet those expectations. Look for that customer feedback.

Customer service moments of truth.

Never promise a client what you are not willing to deliver. The important thing is to set ourselves up to be leaders in the sector and one way to achieve this is to review the service we provide to the client. Provide training to staff.

Customer service myths:

The customer is always right. Certainly the client is not always right, when we are clear with our clients and they generate an expectation based on a clear reality of what we are going to offer, we can have control or we can manage the expectations of these clients. Many times clients forget these issues and request things that we have not offered or are not able to provide, we must clarify this to clients.

Many are based on the fact that the client is right and that is why they demand things that do not apply to the service that we offer. Clear information from the beginning will allow us, with all the respect and kindness in the world, to tell the client when is not right and assume it with great responsibility and education.

The heroes of service. They should not exist, they should exist, they are service leaders, seeking to turn that person into a leader of small groups within the company to foster the desire and attitude of being able to provide effective service to customers.

Collaborators must have a vocation for service. That is not true, it is the company that has a vocation for service, the workers must have a service attitude.

Smiling is enough to guarantee good customer service. No, that depends on the smile, certainly the smile can open a door for the customer service or attention process to be effective, that smile has to be genuine, it has to be a smile that comes from the heart, that comes from the heart. and feel like doing your job. Smiling is part of the service.

Build your customer service experience

All of us who have a company have to have a customer experience, that experience that the customer will live from beginning to end, that desire to return, to become a fan of the company. The first thing we must do is know our company, know our product or service that we offer, this is where our purpose as a company starts from what we are going to offer to our clients. Identify our clients, to know how to reach them effectively and know who that client is not.

Establish customer service objectives, response times, be effective in this matter. The means to solve problems that may arise while we deliver our service.

How to improve customer loyalty? Working on the issue to improve loyalty means for us to finally have highly satisfied customers and that makes us grow our customer database.

Train staff and we cannot leave it aside, when we want to move forward with an effective service experience, our workers must be trained.

Controlling quality through feedback is super important, not only with our external clients but also with our internal clients, knowing how they are doing and having feedback and reaching the external client with that direct communication, which can be through surveys, CRM, chatbots and let's achieve that feedback of what we are offering and control the quality of what we are offering to our clients.

Did you know that for Contact Centers or Call Centers there are platforms that help you better manage your customer service, learn more iKono Call Center here.