A powerful platform, easy to use for your company.
iKono Chat
Communicate with your customers through our iKono Chat solution. You will be able to have detailed reports, transfers to rooms and agents quickly. Create your welcome menu and let your customers know the different service options.
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Here are some great features of our service:
Welcome Menu
Let your clients know the different service options.
Management of multiple platforms
Manage your Instagram and WhatsApp chats with multiple agents from a single platform.
Landline or mobile number in any country
Send your messages securely with iKono Chat.
Individual access by contact agent
Each agent receives the communication requested by the client according to the option chosen. If necessary, the agent can transfer the communication to another group or specific agent.
Initial attention bot
You can have Bots for automated service or mix this service with online agents.
Care Groups
You can have different rooms with specialized areas to meet the needs of your clients.
Automatic distribution of chats to agents
Menu that addresses and redirects incoming messages from your company.
Transferring chats between agents or queues
You will be able to make quick transfers to your agents or rooms.
Viewing chat history
You will have the possibility to see all the history, images and audios whenever you want.
Templates for sending outgoing messages
You will also be able to communicate with your clients using predefined templates (pre-approved by the WhatsApp team).
Support for sending and receiving chats, emoticons, images, audios, videos and documents
You will be able to access the platform and have support for your entire chat history.
Detailed reports and statistics
You will be able to have detailed reports and records of the communications attended or pending to be attended to.
Differentiated access between agents and supervisors
With our platform you can have access for supervisor or agents.
Link your number
Link your unique number to your Facebook fan page or through a link on your website or in any publication on the internet.
EXCELLENT SERVICE FOR COMPANIES
Get iKono Chat:
Each agent will be able to connect through teleworking or from the company's workplace. Hire iKono Chat from an agent onwards and purchase more according to your needs.
Take a virtual tour
Let's schedule an appointment in person or by video call and learn about the features of our iKono Chat platform, while an advisor analyzes your case and tells you how to facilitate communication with your clients through chats with your company's agents. Talk to us on WhatsApp to schedule your appointment.
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iKono Chat
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