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On-Premise Solution

The resources are located at the client's facilities.

Call center software

Cloud Solution

The resources are hosted in large data centers.

Call center software

Both modalities have powerful features, guaranteed security and access to support channels.

Software call center
Call Center system with extraordinary features. Monitor all agent operations in real time, generate detailed reports and increase the performance of your call center.

Agent actions

Know all the details of agent operations.

Reports

Generates detailed reports of all types of operations.

Spy

Participate in calls and choose who can hear you and who can't.

Monitoring

As a monitor, it displays agents, calls and operations in general in real time.

Response menu

Configure the welcome menu with different options.

Attention queues

Route incoming calls to specialized agents based on customer needs.

Recordings

Record all calls so you always have the files at hand.

Music on hold

Set the music your customers listen to and make waiting a better experience.

Administration

Gain full control of your iKono Call Center with administrator status.

Trunking

Communication to and from your clients. Analogue, digital channels, VoIP and SIP telephony.

Enhance your iKono Call Center

Acquire advanced modules and get powerful tools to improve the performance of your call center software.

Advanced Modules

Learn about the advanced modules that you can purchase for iKono Call Center.

Call center software.

LIVE A COMPREHENSIVE EXPERIENCE

Acquire iKono Suite:
PBX system and Call Center solution in one place

The power of iKono Call Center + iKono PBX from a single platform. Provide your collaborators and clients with a comprehensive experience in corporate telecommunications.

Do you want to know how it works? Ask us on any of our channels.

Get to know iKono PBX

Technical support plans

We have a team ready to advise you and keep your iKono Call Center in optimal working order.

Office hours

Monday tuesday Wednesday Thursday Friday
8:00 am – 6:00 pm

Technical support is not provided on Saturdays and Sundays

Extended office hours

Monday tuesday Wednesday Thursday Friday
6:00 am – 8:00 pm

Saturdays
8:00 a.m. – 3:00 p.m.

7 x 24 attention

24 hours a day, 7 days a week.

When contracting the services of iKono Call Center, this information is expanded in the Service Level Agreement.

Receive advice and learn more about iKono Call Center

Fill out the form so that an advisor can send you complete information according to your needs, or schedule a virtual appointment following the instructions.

Let's schedule an appointment
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