Through Resolution 735 of 2020, the Ministry of Health issued new measures that must be adopted, this time, in the “call centers, contact centers, technical support centers, data processing centers, shared services center , including business process outsourcing, and in home services, messaging and digital platforms.” *
These new guidelines are established, taking into account the gradual reactivation that is occurring in the country's economy, visibly affected by the pandemic due to the Covid-19.
This new protocol It has the purpose of managing and control the spread of this virus in the population that is part of this economic sector, electronic commerce, as well as messaging.
In the case of services business process outsourcing, call centers, contact centers, technical support centers, data processing centers and shared service centers, the following measures:
#Biosafety Protocol
- By every 25 employees The company must have a glycerinated alcohol dispenser in easily accessible areas, as well as ensure social distancing in common areas such as cafeterias, elevators, rest areas, among others, and have nearby hand-washing points; Likewise, establish work schedules that avoid crowding.
- For the disinfection, cleaning staff must have glycerinated alcohol, soap and disposable towels, guaranteeing the provision of these supplies for cleaning.
- The company must guarantee the availability of face masks and glycerinated alcohol minimum to 60%.
- He cleaning period Must be from:
- Self-care should be encouraged, workers should monitor their body temperature and respiratory symptoms, as well as before starting work Hand washing must be carried out while maintaining a distance of at least 2 meters between workers.
- Avoid face-to-face meetingsIf necessary, distancing, the use of masks and attendance control must be guaranteed to facilitate the control and monitoring of the health of the participants; Once the activity is finished, the place must be disinfected. It is recommended to use video conferencing applications and communication platforms for business activities.
- It is important establish work shifts for avoid crowds especially at the entry and exit of workers and take into account that only advisors who do not have internet connectivity at home or do not comply with security conditions in the handling of information will be able to carry out face-to-face work. Advisors who work with applications that do not allow them to do remote work. Database analysts and technical support that must be on the platform.
In the case of courier and home services Those who are linked to electronic commerce must disinfect the vehicle at the beginning and end of the work day, likewise, the vehicle must be disinfected before and after each delivery. This process must be comprehensive, that is, rudder, handles, chairs, buttons, commands, and others.
Residents or delivery people must wash hands with soap and water, at the entrance and exit of the company and at least every 3 hours. Likewise at the end of the delivery service and when the gloves are removed. They must wear face masks while traveling.
You must carry a kit that contains soapy water or glycerinated alcohol minimum to 60%, Disposable towels and waste bag.
* PDF file Resolution 735 of 2020
Content Writing by: Isabel Uribe
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