“A man without a smile does not open a store” Chinese Proverb
When we establish a face-to-face conversation with one or more people, it becomes easy to identify the emotions that each sentence generates, since we can observe their facial gestures that may be accompanied by hand movements and body postures.
However, when these conversations are transferred to a telephone line it is somewhat complex but not impossible, the tone of voice, the speed of the dialogue, the phrases with which it is constructed and even the duration of the same can generate that telephone smile which is ultimately the company's letter of introduction to the client.
In times of pandemic, health services Call Center have triggered their attention due to the high demand, either due to disagreement with a service or for the acquisition of a product, so finding situations such as remembering to wash your hands every three hours at the end of the call, leaves in the customer that expression that their complaint was heard and addressed or that their product will arrive at their door as soon as possible.
We must not leave aside that smile is important Not only to leave a pleasant experience for the client, it is also for the physical and mental benefits, as it reduces stress, improves the immune system, to name a few.
For these reasons call quality improves considerably If the agent smiles at the time of the callTo achieve this, it is important to foster a pleasant work environment and camaraderie that is evident not only in team triumphs, but also in individual and collective difficulties.
Likewise, it is important to share information with workers, since the decisions that are made within the company and that are disseminated will make the agents feel like they are part of it, as a fundamental part of the company's operation.
Communication campaigns in the company, messages, posters, loudspeakers, details that contribute to a good work environment should not be left aside. As well as including in staff training the importance of telephone smile in customer service.
Starting a call with a good attitude will break the ice between the agent and the client, that first barrier you have.
All this will generate that the call with the customer end in one positive rating, position your company as a reference for good treatment, cordial and quality attention and be referenced with other people who wish to purchase your product and/or service.
Content Writing by: Isabel Uribe
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