It is not only important that the Call center agent Know the product/service like the back of your hand, the characteristics, the pros and cons, its equivalent compared to the competition, its added value so that it meets the customer's needs.
It is also important that you know who you are offering the product to or providing care to, so that it can become a successful sale or sow that seed of a possible purchase in the future.
And contrary to what you may think, when addressing a call we do not know who is on the other end of the phone and it is very useful when we know read tone of voice or prolonged silences, as we identify the type of client we are addressing.
Below you will find a table with a description of 10 types of customers, what they are like and what the Call Center agent must do to make the call a success. pleasant customer experience and of course for him.
It should be noted that it is very important to have a good disposition, positive attitude and manage assertive communication.
#Types of clients
Every detail counts during the course of the call, as well as every signal that the client sends to know how to approach it and provide quality service, which ultimately ends up being positive advertising for the brand.
Content Writing by: Isabel Uribe
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