Internet Communication in Improving Customer Experience

Online Communication in Improving Customer Experience In the digital age, online communication has revolutionized the way companies interact with their customers. This transformation has allowed organizations to offer a more personalized, efficient, and accessible customer experience. In this article, we'll explore how online communication […]

AI will replace human assistants

The Growing Influence of AI in Customer Service: Will It Replace Human Representatives? Artificial intelligence (AI) is transforming industries and the way we work at a dizzying pace. From manufacturing to healthcare, retail and finance, AI applications are […]

Communication in the Contact Center

Communication in the Contact Center We know that the function of the Contact Center is to provide a multi-channel external communications service: telephone, fax, email, instant messaging, and others, but what about internal communications? The work carried out by marketing, production, and sales departments is vital to […]

Importance of mailing in the digital world

Importance of email marketing in the digital world Technological advances have meant that we have more and more channels to communicate, but email campaigns are still considered one of the most powerful tools in marketing, providing various benefits and very good results. […]

Importance of implementing measures for demonstrated responsibility in the processing of Personal Data

Importance of implementing measures for demonstrated accountability in the processing of personal data. The processing of personal data is a process regulated by Law 1581 of 2012 in Colombia, so it is recommended that from the outset, your company have a process or documentation to support that it has acquired the necessary […]

Implementation of Artificial Intelligence in the Call Center

Implementing Artificial Intelligence in Call Centers Let's start by clarifying what Artificial Intelligence is: "...it is intelligence carried out by machines. In computer science, an ideal "intelligent" machine is a flexible agent that perceives its environment and carries out actions that maximize its chances of success […]

iKono Call Center: The Solution to Boost Your Contact Center's Performance

iKono Call Center: The Solution to Boost Your Contact Center's Performance In a business world where excellent customer service is a factor that sets you apart from the competition, having powerful and efficient tools can make a huge difference. iKono Call Center is a comprehensive system […]

Guide to generating an effective SMS campaign

Guide to Creating an Effective SMS Campaign SMS marketing campaigns consistently prove to be one of the most effective strategies for reaching consumers directly and personally. This type of campaign boasts opening rates above 90% and a fast response time. SMS campaigns […]

Grow your audience by sending mass voice messages

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. Our last webinar of 2022 was hosted by our Sales Manager, Jorge León. Jorge: I think it's an excellent tool for mass customer contact and segmentation of these audiences, which […]

Customer Experience: What is it and how to measure it?

Customer Experience: What is it and how to measure it? Have you ever thought about the satisfaction you felt after making a purchase or payment? But you've also thought about when you've had a bad customer experience. A positive customer experience is part of your business's success, because a happy customer will become a […]