Importance of mailing in the digital world

Importance of email marketing in the digital world Technological advances have meant that we have more and more channels to communicate, but email campaigns are still considered one of the most powerful tools in marketing, providing various benefits and very good results. […]

iKono Call Center: The Solution to Boost Your Contact Center's Performance

iKono Call Center: The Solution to Boost Your Contact Center's Performance In a business world where excellent customer service is a factor that sets you apart from the competition, having powerful and efficient tools can make a huge difference. iKono Call Center is a comprehensive system […]

Guide to generating an effective SMS campaign

Guide to Creating an Effective SMS Campaign SMS marketing campaigns consistently prove to be one of the most effective strategies for reaching consumers directly and personally. This type of campaign boasts opening rates above 90% and a fast response time. SMS campaigns […]

Grow your audience by sending mass voice messages

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. Our last webinar of 2022 was hosted by our Sales Manager, Jorge León. Jorge: I think it's an excellent tool for mass customer contact and segmentation of these audiences, which […]

Customer-Centric Approach: What Is It and How Does It Benefit Your Business?

Customer-centric approach: What is it and what are its benefits for your business? What is customer-centricity? Customer-centricity occurs when a company focuses its perspective on the customer itself, with the goal of achieving loyalty and satisfying their needs, many of which […]

Satisfaction survey as a tool to improve the service experience

Satisfaction survey as a tool to improve the service experience. Within our service process and path toward excellence in customer service, it is vitally important to measure our customers' perceptions and understand where we need to improve and where we are strong. The satisfaction survey is […]

Successful email marketing for businesses

Successful Email Marketing for Businesses. Email marketing refers to the use of email as a marketing tool to promote products or services, as well as to communicate and interact with potential and existing customers. It is one of the most prominent tools in digital marketing today. This tool has significant advantages […]

The Importance of Software in Contact Centers

The Importance of Software in Contact Centers In today's digital age, contact centers have become a fundamental pillar for communication between companies and customers. Technology has revolutionized these centers, allowing for more efficient management and high-quality customer service. In this article, we'll explore the different […]

Improve Your Patient Care with Medical Appointment Reminders

Improve Patient Attendance with Appointment Reminders. In today's fast-paced world, with so many responsibilities, it's easy for medical appointments to get lost among all the other things demanding our attention. Unfortunately, missed appointments can have a significant impact, […]

iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.