iKono Call Center: The Solution to Boost Your Contact Center's Performance

iKono Call Center: The Solution to Boost Your Contact Center's Performance In a business world where excellent customer service is a factor that sets you apart from the competition, having powerful and efficient tools can make a huge difference. iKono Call Center is a comprehensive system […]

Guide to generating an effective SMS campaign

Guide to Creating an Effective SMS Campaign SMS marketing campaigns consistently prove to be one of the most effective strategies for reaching consumers directly and personally. This type of campaign boasts opening rates above 90% and a fast response time. SMS campaigns […]

Grow your audience by sending mass voice messages

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. Our last webinar of 2022 was hosted by our Sales Manager, Jorge León. Jorge: I think it's an excellent tool for mass customer contact and segmentation of these audiences, which […]

Customer Experience: What is it and how to measure it?

Customer Experience: What is it and how to measure it? Have you ever thought about the satisfaction you felt after making a purchase or payment? But you've also thought about when you've had a bad customer experience. A positive customer experience is part of your business's success, because a happy customer will become a […]

Avoid falling into the trap of misusing Artificial Intelligence (AI) in your customer service processes.

Avoid the Trap of Misusing Artificial Intelligence (AI) in Your Customer Service Processes In this article, we'll explore some of the most common pitfalls of misusing AI in customer service processes and how to avoid them to ensure an exceptional and ethical customer experience.

Strategies to Optimize Your Customer Experience in Omnichannel Channels

Strategies to Optimize Your Customer Experience in Omnichannel Channels In today's digital age, customers expect a frictionless and consistent interaction experience, regardless of the communication channel they use to interact with a company. Whether through social media, email, live chat, or […]

Strategies to improve customer service

Strategies to Improve Customer Service Providing excellent service to your customers is vital for any business. It has become increasingly important to customers in recent years, to the point where it's considered a differentiating factor when choosing the best service over rivals. […]

Sales training for call center agents

Sales Training for Call Center Agents While it's true that a sales representative has the "facility" of selling a product when it's done in person, being able to demonstrate the product's features and functionality, and clarifying any questions the customer may have in practice, makes the sale a whole new level.

Customer-Centric Approach: What Is It and How Does It Benefit Your Business?

Customer-centric approach: What is it and what are its benefits for your business? What is customer-centricity? Customer-centricity occurs when a company focuses its perspective on the customer itself, with the goal of achieving loyalty and satisfying their needs, many of which […]

Satisfaction survey as a tool to improve the service experience

Satisfaction survey as a tool to improve the service experience. Within our service process and path toward excellence in customer service, it is vitally important to measure our customers' perceptions and understand where we need to improve and where we are strong. The satisfaction survey is […]