Both modalities have powerful features, guaranteed security and access to support channels.
Call Center system with extraordinary features. Monitor all agent operations in real time, generate detailed reports and increase the performance of your call center.
Agent actions
Know all the details of agent operations.
Reports
Generates detailed reports of all types of operations.
Spy
Participate in calls and choose who can hear you and who can't.
Monitoring
As a monitor, it displays agents, calls and operations in general in real time.
Response menu
Configure the welcome menu with different options.
Attention queues
Route incoming calls to specialized agents based on customer needs.
Recordings
Record all calls so you always have the files at hand.
Administration
Gain full control of your iKono Call Center with administrator status.
Trunking
Communication to and from your clients. Analogue, digital channels, VoIP and SIP telephony.
Advanced Modules
Learn about the advanced modules that you can purchase for iKono Call Center.
Call center software.
Dialer
Automatic dialing
Preview Dialing
Automatic dialing: It allows you to optimize agent time by assigning outgoing calls to them.
Bookmark preview: Gives agents preparation time for the next outbound call and allows them to view data for the next contact.
Bookmark preview: Gives agents preparation time for the next outbound call and allows them to view data for the next contact.
Callback
Call back
Don't let your client call the competition. If your agents can't take a customer's call immediately, offer the customer the option to schedule a return call as soon as an agent is available.
Reprogrammer
Call rescheduler
Allows agents to set the date and time when a call should be made to a specific customer.
CTI
Integration
Integrate iKono Call Center with different applications or external systems that your company uses.
Typing
Agent
It is the module that allows us to validate the reason or type of service for which a customer contacts our service center.
Qualification
Customer
This module allows your customers to rate the completed call, whether the service was good, average or bad.
LIVE A COMPREHENSIVE EXPERIENCE
Acquire iKono Suite:
PBX system and Call Center solution in one place
The power of iKono Call Center + iKono PBX from a single platform. Provide your collaborators and clients with a comprehensive experience in corporate telecommunications.
Do you want to know how it works? Ask us on any of our channels.
Technical support plans
We have a team ready to advise you and keep your iKono Call Center in optimal working order.
Office hours
Monday tuesday Wednesday Thursday Friday
8:00 am – 6:00 pm
Technical support is not provided on Saturdays and Sundays
Extended office hours
Monday tuesday Wednesday Thursday Friday
6:00 am – 8:00 pm
Saturdays
8:00 a.m. – 3:00 p.m.
7 x 24 attention
24 hours a day, 7 days a week.
When contracting the services of iKono Call Center, this information is expanded in the Service Level Agreement.
Receive advice and learn more about iKono Call Center
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iKono Call Center
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