Centralize your conversations and offer more human attention with iKono Chat
Unify all your messaging channels on a single platform. WhatsApp, Facebook, Instagram, web chat, and more. All in one place.
Thousands of messages arrive every day
iKono Chat helps you organize your chats, respond faster, and deliver a consistent experience across all your channels. No more chaos, no more missed conversations, no more frustrated customers.
Speed
Respond 10x faster with AI and smart templates
Control
Monitor everything in real time with clear metrics
Experience
Happy customers with personalized attention 24/7
Features that make the difference
Everything you need to manage conversations at scale
centralized multi-agent care
All your agents on a single platform, regardless of the channel.
Bots with integrated AI
Automate common responses and free up your team's time
Transfer between agents
Automatically routes conversations between agents or queues
Real-time reports
Detailed dashboards with instant performance metrics
Full history
Saved conversations and contacts with advanced search
Templates and messages
Predefined responses to expedite service
How does iKono Chat work?
Discover our solutions designed to optimize every point of contact with your customers.
Your customers write
Via WhatsApp, Facebook, Instagram, web chat, or any other channel you use
Automatic assignment
Messages are distributed to available agents according to intelligent rules
Total supervision
Monitor care with real-time reports, analytics, and KPIs
Real-world use cases
Companies across all sectors trust iKono Chat
Technical Support
Resolves doubts, tickets and queries in an agile and organized manner
💡 Automate FAQs and route complex cases to specialists.
Sales and Leads
Capture, qualify, and convert leads in real time
💡 Integrate with your CRM and provide automated tracking.
Reminders
Send scheduled notifications and reminders
💡 Medical appointments, payments, deliveries and more.
Why choose iKono Chat?
Advantages that make us unique in the market
Full integration with official WhatsApp
Official Meta API for maximum reliability and functionality
Conversational AI included
Intelligent chatbots with no additional licensing costs
Local technical support
Team in your language and time zone, always available
100% cloud platform
No installation required, automatic updates, access from anywhere
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