iKono Telecommunications

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iKono Call Center

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iKono Call Center
More efficient call centers with personalized voice assistants (IVRs) integrated with Artificial Intelligence.

In contact centers with high call volumes, having a voice assistant will allow you to direct and provide effective and agile solutions to all calls that don't require a human agent, achieving a better service experience for those who contact you.

Some features that make iKono Call Center your best option.

Grabación de llamadas

Recording of
calls

Reportes detallados

Reports
detailed

Colas de atención

Tails of
attention

asistente de voz

Assistant
voice

Distribution
of calls

Intelligence
artificial

Monitoreo

Monitoring in
real time

Call Center

This doesn't end here!

With additional modules, you can further enhance your Call Center. Below, we'll tell you what else we have for you.

modulos adicionales

Additional Call Center Modules

Dialer

Auto Dialer and Preview Dialer.
Auto Dialer: Allows you to optimize call allocation to your agents.

Preview Scoreboard: Provides agents with preparation time before the next call is to be dialed.

Callback

Callback to contacts.
Don't leave your customers on hold and give them the option to reach you when the agent is available, if the customer so requests, or you can configure your system to return all calls you don't get to.

Reprogrammer

Call rescheduling.
You can reschedule your calls automatically with a date and time if you contact a customer and they tell you they are unable to answer at that time.

Typification

Classify your outbound and inbound calls
Whether they are outbound or inbound calls, with the classifications you can record the reason why you received the call or note any observations.

Qualification

Allow your customers to rate the service.
If you're looking to deliver memorable service to your company, give your contacts the opportunity to evaluate the service so they can make decisions based on real data.

CTI

Integrate your CRM or other software with your Call Center.
If you need to bring information from your call center, contact center, or experience center to your CRM or other system, you can do it with CTI.

IVR Flow

It has an integrated voice assistant with AI.
It has a voice assistant and countless possibilities, and you can even integrate Artificial Intelligence into your process, ensuring more agile communications and with longer coverage hours if you so desire.

This could be the first step towards
an incredible connection:

Can you imagine automating your sales follow-ups and corporate communications, providing faster responses by integrating your processes with AI, or having 24/7 business hours without having to hire additional agents? Companies in these industries have already done it:

Cobranzas
Comercio
Concesionarios
Farmacéutico
Inmobiliaria
Salud y Belleza
1BPO

Let's transform your communications together!

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Technical support plans

We have a team ready to advise you and keep your iKono Call Center running at its best.

Office hours

Monday to Thursday 8:00 am – 6:00 pm
Continuous working day.
Friday 8:00 am - 5:00 pm
Continuous working day.

Support is not provided on Saturdays and Sundays.

Extended Hours

Monday to Thursday 7:00 am – 6:00 pm
Continuous working day.
Friday 8:00 am - 5:00 pm
Continuous working day.

Saturdays until noon 12:00 pm

7x24 Attention

24 hours a day, 7 days a week.

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