Integración CRM + Chat: cómo automatizar la relación con tus clientes
Integración CRM + Chat: cómo automatizar la relación con tus clientes Cuando conversar y gestionar datos trabajan juntos Hoy, los clientes esperan algo muy claro: respuestas rápidas, personalizadas y coherentes, sin importar el canal por el que escriban. Ya no basta con “atender bien”; ahora es clave recordar, entender y anticiparse. Aquí es donde la […]
Checklist para tu Contact Center: empieza el año con éxito
Checklist: tu Contact Center listo para empezar el año con éxito Iniciar un nuevo año es una oportunidad clave para evaluar, optimizar y fortalecer la operación de tu Contact Center. Las expectativas de los clientes no se reinician en enero; por el contrario, cada año son más altas: respuestas inmediatas, atención personalizada, múltiples canales y […]
Multichannel: the great challenge that will transform customer service in 2026
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
How to improve customer experience with AI in contact centers
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
5 signs your chat support needs an upgrade | Automate and improve your service
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
How to close the year with digital efficiency in your Contact Center | iKono Telecommunications
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
The role of intelligent supervision in contact centers: beyond monitoring
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Are your customers waiting too long? How to reduce response times without sacrificing quality
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Common mistakes when implementing technology in customer service and how to avoid them
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Phrases You Should Never Say in Customer Service and How to Improve Them
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
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