Las métricas de un Contact Center que debes medir para crecer
Las métricas que todo Contact Center debe medir para crecer Lo que no se mide, no se puede mejorar Muchos Contact Center trabajan duro todos los días, pero no todos crecen al mismo ritmo.La diferencia no suele estar en el esfuerzo del equipo, sino en qué tan bien se mide la operación. Medir las métricas […]
Cómo reducir los tiempos de espera en tu Call Center
Cómo reducir los tiempos de espera en tu Call Center (caso real) Los tiempos de espera siguen siendo uno de los mayores dolores de cabeza en los Call Center. No importa cuán bueno sea tu producto o servicio: si el cliente debe esperar demasiado para ser atendido, la experiencia se deteriora y la probabilidad de […]
Integración CRM + Chat: cómo automatizar la relación con tus clientes
Integración CRM + Chat: cómo automatizar la relación con tus clientes Cuando conversar y gestionar datos trabajan juntos Hoy, los clientes esperan algo muy claro: respuestas rápidas, personalizadas y coherentes, sin importar el canal por el que escriban. Ya no basta con “atender bien”; ahora es clave recordar, entender y anticiparse. Aquí es donde la […]
The role of intelligent supervision in contact centers: beyond monitoring
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Are your customers waiting too long? How to reduce response times without sacrificing quality
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Common mistakes when implementing technology in customer service and how to avoid them
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Phrases You Should Never Say in Customer Service and How to Improve Them
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
WhatsApp Business: What they didn't teach you for your business
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
How much do you lose without automation in your company? Find out here.
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Tips for memorable customer service: the key to differentiating your business
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
English 
Spanish