The role of intelligent supervision in contact centers: beyond monitoring

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Are your customers waiting too long? How to reduce response times without sacrificing quality

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Common mistakes when implementing technology in customer service and how to avoid them

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Phrases You Should Never Say in Customer Service and How to Improve Them

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

WhatsApp Business: What they didn't teach you for your business

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

How much do you lose without automation in your company? Find out here.

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Tips for memorable customer service: the key to differentiating your business

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Customer Experience (CX) Trends That Will Shape 2026

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Implementation of Artificial Intelligence in the Call Center

Implementing Artificial Intelligence in Call Centers Let's start by clarifying what Artificial Intelligence is: "...it is intelligence carried out by machines. In computer science, an ideal "intelligent" machine is a flexible agent that perceives its environment and carries out actions that maximize its chances of success […]

Artificial Intelligence and its power in Contact Centers

Artificial Intelligence and its Power in Contact Centers In recent years, significant digital changes have transformed our relationships with customers. At the heart of this transformation are contact centers, which have evolved from simply telephone-based service centers to becoming hubs […]