Communication in the Contact Center

Communication in the Contact Center We know that the function of the Contact Center is to provide a multi-channel external communications service: telephone, fax, email, instant messaging, and others, but what about internal communications? The work carried out by marketing, production, and sales departments is vital to […]

Importance of mailing in the digital world

Importance of email marketing in the digital world Technological advances have meant that we have more and more channels to communicate, but email campaigns are still considered one of the most powerful tools in marketing, providing various benefits and very good results. […]

Importance of implementing measures for demonstrated responsibility in the processing of Personal Data

Importance of implementing measures for demonstrated accountability in the processing of personal data. The processing of personal data is a process regulated by Law 1581 of 2012 in Colombia, so it is recommended that from the outset, your company have a process or documentation to support that it has acquired the necessary […]

iKono Call Center: The Solution to Boost Your Contact Center's Performance

iKono Call Center: The Solution to Boost Your Contact Center's Performance In a business world where excellent customer service is a factor that sets you apart from the competition, having powerful and efficient tools can make a huge difference. iKono Call Center is a comprehensive system […]

Guide to generating an effective SMS campaign

Guide to Creating an Effective SMS Campaign SMS marketing campaigns consistently prove to be one of the most effective strategies for reaching consumers directly and personally. This type of campaign boasts opening rates above 90% and a fast response time. SMS campaigns […]

Grow your audience by sending mass voice messages

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. Our last webinar of 2022 was hosted by our Sales Manager, Jorge León. Jorge: I think it's an excellent tool for mass customer contact and segmentation of these audiences, which […]

Strategies to improve customer service

Strategies to Improve Customer Service Providing excellent service to your customers is vital for any business. It has become increasingly important to customers in recent years, to the point where it's considered a differentiating factor when choosing the best service over rivals. […]

Sales training for call center agents

Sales Training for Call Center Agents While it's true that a sales representative has the "facility" of selling a product when it's done in person, being able to demonstrate the product's features and functionality, and clarifying any questions the customer may have in practice, makes the sale a whole new level.

Marketing: From an Option to a Necessity

Marketing: From an Option to a Necessity Marketing today is intertwined with so many trends, current events, new developments, and innovations. This has led to the emergence of thousands of concepts and themes that encompass our entire social circle. There are many small, medium-sized, and large businesses that, in the course of daily life, given […]

Decalogue of a good Call Center agent

Decalogue of a Good Call Center Agent Many people think that working in a call center is both inexpensive and tedious, as they sometimes have to handle calls from dissatisfied and even irate customers, but it doesn't require much commitment. However, the work of a call center agent […]