iKono Call Center: The Solution to Boost Your Contact Center's Performance

iKono Call Center: The Solution to Boost Your Contact Center's Performance In a business world where excellent customer service is a factor that sets you apart from the competition, having powerful and efficient tools can make a huge difference. iKono Call Center is a comprehensive system […]

Guide to generating an effective SMS campaign

Guide to Creating an Effective SMS Campaign SMS marketing campaigns consistently prove to be one of the most effective strategies for reaching consumers directly and personally. This type of campaign boasts opening rates above 90% and a fast response time. SMS campaigns […]

Grow your audience by sending mass voice messages

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. Our last webinar of 2022 was hosted by our Sales Manager, Jorge León. Jorge: I think it's an excellent tool for mass customer contact and segmentation of these audiences, which […]

Strategies to improve customer service

Strategies to Improve Customer Service Providing excellent service to your customers is vital for any business. It has become increasingly important to customers in recent years, to the point where it's considered a differentiating factor when choosing the best service over rivals. […]

Sales training for call center agents

Sales Training for Call Center Agents While it's true that a sales representative has the "facility" of selling a product when it's done in person, being able to demonstrate the product's features and functionality, and clarifying any questions the customer may have in practice, makes the sale a whole new level.

Marketing: From an Option to a Necessity

Marketing: From an Option to a Necessity Marketing today is intertwined with so many trends, current events, new developments, and innovations. This has led to the emergence of thousands of concepts and themes that encompass our entire social circle. There are many small, medium-sized, and large businesses that, in the course of daily life, given […]

Decalogue of a good Call Center agent

Decalogue of a Good Call Center Agent Many people think that working in a call center is both inexpensive and tedious, as they sometimes have to handle calls from dissatisfied and even irate customers, but it doesn't require much commitment. However, the work of a call center agent […]

CRM, an ally in Customer Service

CRM, an Ally in Customer Service A company's reason for being is its customers, which is why plans, strategies, projects, and other tools are geared toward ensuring a positive experience for them. That's why, from within the organization, the implementation of different tools is analyzed […]

Contact Center vs. Call Center: Which Does My Business Need?

Contact Center vs. Call Center: Which Does My Business Need? As businesses look for better ways to deliver a better customer experience, implementing a Contact Center vs. Call Center can be tricky. But the world of contact centers can be confusing. However, you may be thinking about a Contact Center […]

User Design (UX) and Customer Retention

What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]