Checklist para tu Contact Center: empieza el año con éxito

Checklist: tu Contact Center listo para empezar el año con éxito Iniciar un nuevo año es una oportunidad clave para evaluar, optimizar y fortalecer la operación de tu Contact Center. Las expectativas de los clientes no se reinician en enero; por el contrario, cada año son más altas: respuestas inmediatas, atención personalizada, múltiples canales y […]

Multichannel: the great challenge that will transform customer service in 2026

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

How to improve customer experience with AI in contact centers

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

5 signs your chat support needs an upgrade | Automate and improve your service

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

How to close the year with digital efficiency in your Contact Center | iKono Telecommunications

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Black Friday for businesses: how to leverage it to boost your customer service and sales channels

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Common mistakes when implementing technology in customer service and how to avoid them

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

WhatsApp Business: What they didn't teach you for your business

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

Tips for memorable customer service: the key to differentiating your business

Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]

AI will replace human assistants

The Growing Influence of AI in Customer Service: Will It Replace Human Representatives? Artificial intelligence (AI) is transforming industries and the way we work at a dizzying pace. From manufacturing to healthcare, retail and finance, AI applications are […]