Welcome to the iKono Blog
This is a space for those looking to improve customer service, sales, and communications in their Contact Center.
Call Center
Are your customers waiting too long? How to reduce response times without sacrificing quality
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iKono Communications
November 14, 2025
Communication
iKono Communications
November 7, 2025
Call Center
iKono Communications
October 31, 2025
Chat Center
iKono Communications
October 24, 2025
Call Center
iKono Communications
October 17, 2025
Communication
iKono Communications
October 10, 2025
Communication
iKono Communications
October 3, 2025
Call Center
iKono Communications
September 26, 2025
Call Center
iKono Communications
September 12, 2025
Communication
iKono Communications
September 5, 2025
Communication
Importance of implementing measures for demonstrated responsibility in the processing of Personal Data
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iKono Communications
August 29, 2025
Call Center
iKono Communications
August 22, 2025
Communication
iKono Communications
August 15, 2025
Call Center
iKono Communications
August 6, 2025
Communication
iKono Communications
August 1, 2025
Communication
iKono Communications
July 25, 2025
Communication
iKono Communications
July 18, 2025
Communication
Avoid falling into the trap of misusing Artificial Intelligence (AI) in your customer service processes.
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iKono Communications
July 11, 2025
Call Center
iKono Communications
July 4, 2025
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