Types of customers in a Call Center
It's not just important for a call center agent to know the product/service like the back of their hand: its features, pros and cons, its equivalent compared to the competition, and its added value so it can meet the customer's needs.
It's also important to know who you're offering the product or service to, so you can make a successful sale or plant the seed of a possible future purchase.
Contrary to what one might think, when answering a call, we don't know who is on the other end of the line, and it's very helpful when we know how to read the tone of voice or prolonged silences, as we identify the type of client we're approaching.
Below you will find a table describing 10 types of customers, what they are like, and what the call center agent should do to make the call a pleasant experience for the customer and, of course, for the agent.
It is important to emphasize that it is very important to have a good disposition, a positive attitude, and to manage assertive communication.
#Types of clients
Every detail counts during the call, as does every signal the customer sends, helping us understand how to approach them and provide quality service, which ultimately results in positive publicity for the brand.
Fountain: https://bit.ly/303nIBZiKono
Content Writing by: Isabel Uribe
#We invite you to read our blog post «Optimizing corporate communications: A necessity for all MARKETS!»
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