Tips for a stress-free call center
Stress is the disease of the century. In recent years, the pandemic and economic upheaval have significantly affected the health and lifestyles of employees globally. Most mental health difficulties generate specific symptoms such as sleep deprivation, physical problems, less happiness at home, poor family relationships, or isolation from friends.
There is no exception in the operation of contact centers!
Customer service is stressful. Your agents provide technical support to customers. They answer their questions and address their complaints every day, even when they have personal issues. Some of them work remotely, trying to juggle work and personal life.
It's essential to foster concrete values in your employees and ensure that their workforce is committed and high-performing. High-performing agents value a sense of personal responsibility and autonomy, and appreciate that the company they work for allows them to learn new skills and advance their careers.
Below are some tips for creating a committed, stress-free work environment:
Offers flexibility
Allow your employees to schedule vacations, obtain permission for personal activities, and agree on work schedules in case they need time off to study.
Encourage healthy daily routines
Not everything has to be work. Encourage your employees to find a daily routine that allows them to transition from their tasks to the start of their work activities. Encourage them to exercise, meditate, have breakfast with the family, etc.
Promotes active breaks
Even just 5-minute breaks can make a huge difference in reducing and managing stress. Getting some fresh air or stretching can reenergize employees so they can continue working.
Schedule spaces with your collaborators
Create spaces to give feedback on performance or simply check in with people. These don't need to be formal meetings, but rather one-on-one conversations.
Recognize and reward your employees
We all want to feel valued. Lack of recognition and rewards for work performed are two main factors that lead to friction and burnout among your employees.
Eliminate job duplication
No one wants to spend all day doing the same thing over and over again. Repetition of tasks causes stress. Keep employees interested and engaged, reducing staff turnover rates.
Remember to recognize your collaborators' work; this helps reduce stress.
Analyze what truly matters to your employees; it will be the best gift you can give them.
Fountain: Contact center
#We invite you to read our blog post «Tips for working in a Contact Center»
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