Improve your company's website

Improve Your Company's Website Your website is the digital face of your business, and if you haven't updated it recently, it may not be making the best possible impression. From refreshing your brand's overall look to improving the user experience, there are many benefits that a website can bring […]

How to improve our customer service with chatbots?

How can we improve our customer service with chatbots? Currently, with technological advancements, the use of digital channels has become the primary form of communication and e-commerce for businesses. Many of them have had to adapt to the digital world in order to create personalized customer experiences. To achieve this, the answer […]

Chat apps: tools to master customer communication

Chat Apps: Tools to Master Customer Communication After the pandemic, technology adoption and use increased, and businesses and consumers continue to choose online channels for shopping and other daily tasks. Shoppers have access to more and more channels and devices, […]

Tips for a stress-free call center

Tips for a Stress-Free Call Center Stress is the disease of the century. In recent years, the pandemic and economic upheaval have significantly affected the health and lifestyles of employees globally. Most mental health issues generate specific symptoms such as sleep deprivation, […]

Tips for working in a Contact Center

Tips for Working in a Contact Center The first tip is to decide if a career in customer service is right for you. If you're looking for a career with plenty of growth opportunities, it may be worth applying for a customer service position in a Contact Center. More than 651% of customers […]

Centralize your WhatsApp communication with iKono Chat

Centralize your WhatsApp communication with iKono Chat. We invite you to watch our full webinar at this link. Our first webinar of 2023 features our guest speaker, Esteban Galvis, from the iKono development department, and our Executive Commercial presenter, Vanessa Chavarro. Vanessa: This is our first webinar of 2023, […]

How to create a marketing strategy in 6 steps

How to Create a Marketing Strategy in 6 Steps A marketing strategy is essential to effectively serve your customers, improve your company's results, and increase the profitability of your efforts. This can include short videos, influencer marketing, and social media with branded content. For […]

5 Commandments for Designing Your Business Chatbot

5 Commandments for Designing Your Business Chatbot We invite you to watch our full webinar at this link. This is our 5th webinar, a talk given by our Development Leader Diana Bedoya and our Sales Executive Vanessa Chavarro. Vane: What is a chatbot? Diana: A chatbot is a computer program that is configured to […]

Service comes from you: Keys to optimizing your customer service

Service comes from you: Keys to optimizing your customer service. We invite you to watch the full webinar "Service Comes from You" at this link. Service comes from you. Every time we start a business or create a company, we must understand that this is fundamental to development, growth, and productivity […]

How to use WhatsApp in your company's Contact Center?

How to use WhatsApp in your company's Contact Center? We invite you to watch our full webinar at this link. This is our second webinar, a talk given by our Sales Executive Vanessa Chavarro and our Commercial Manager Jorge León. Jorge: Communication tools after the pandemic, the use of technology, has […]