What is an IVR and what are the benefits of implementing it?

What is an IVR and what are the benefits of implementing one? An IVR (Interactive Voice Response) refers to a customer service system that uses voice menus, which can be customized and run in real time during a call. This allows […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

5 medical call center services

5 Medical Call Center Services It's no secret that medical call centers do more than just serve as an after-hours or overflow service for busy providers and office staff. The best call centers have both clinical and non-clinical agents who can […]

6 keys to achieving effective communication with your clients

6 Keys to Effective Communication with Your Customers Effective communication with customers is fundamental to building strong relationships and generating trust. A clear, direct, and empathetic conversation not only improves the customer experience but also boosts loyalty and sales. Below, we present 6 essential keys to […]

Call Centers and their commitment to generating brand value

Call Centers and Their Commitment to Generating Brand Value. You, I, or someone we know has had contact with a "call center" at some point, but what exactly is a "call center"? What is a call center? In a broad sense, the source "call center networks" defines a call center as a company established […]

iKono at Astricon 2017

iKono at AstriCon 2017 At iKono Telecomunicaciones SA, we are proud to announce our participation in AstriCon 2017, which will take place in Orlando, Florida, this coming October. What is AstriCon? AstriCon is the annual convention organized by Digium, attended by members of the Asterisk community […]