Call Center Software, Multi-Agent Chat and Business Communication in the Cloud
Optimize customer service, centralize your communication channels and boost your company's productivity with iKono Telecomunicaciones' technological solutions.
Instant answers
24/7 Support
Advanced AI
Multi-agent
Technology that revolutionizes customer service
Discover our solutions designed to optimize every point of contact with your customers.
iKono
Chat
Multi-agent solution for contacting your customers via chat.
iKono
Call Center
Intelligent platform for managing calls with voice assistants and real-time reports.
iKono
PBX
Business communication system that reduces costs and connects your branches.
iKono
SMS
Tool for sending notifications, reminders, and promotions via text message.
iKono
Call Blaster
Automated service to send voice messages to multiple contacts simultaneously.
iKono
Mailing
Platform to create and send email campaigns that boost your sales and build customer loyalty.
Advantages that make iKono your best ally
iKono Telecomunicaciones provides you with advice to update and strengthen your corporate communication channels with platforms that centralize your telephone, chat and mass messaging services.
Centralized Management
Manage all your communication channels from a single intuitive and efficient platform.
Greater Customer Satisfaction
Quick and accurate answers that significantly improve your users' experience.
Multichannel Communication
Chat, email, phone, and messaging unified in one place for your convenience.
Detailed Reports
Advanced analytics and real-time dashboards for informed decision-making.
Monitoring and Control
Monitor all interactions and manage your team efficiently with advanced tools.
Resource Optimization
Reduce operating costs by up to 60% and maximize your team's productivity.
Complete Integrations
Easily connect with your favorite tools: CRM, ERP and over 100 systems.
24/7 Support
Uninterrupted service with AI agents that never rest, always available.
Turn customer service into your competitive advantage
Leading companies trust iKono to deliver exceptional experiences and scale their customer service
- Reduce operating costs
- Automate repetitive queries
- 24/7 Support (Subject to support policy)
- Increase satisfaction and NPS
- Decisions based on real data
+66 % companies in Colombia
They are using AI in their care processes.
This could be the first step towards an incredible connection:
Can you imagine being able to automate your sales follow-ups, corporate communication, provide faster responses by integrating your processes with AI, or have 24/7 availability without needing to hire more agents?
Companies in these industries have already done so:
Plans that adapt to your company
Risk-free implementation. Scale to suit your needs.
Starter
From $399 /month
Ideal for SMEs and startups
- Up to 2,000 conversations/month
- 3 specialized AI agents
- Basic multi-channel integration
- Email support
- Metrics Dashboard
- Access to REST API
Business
From $999 /month
For growing businesses
- Up to 15,000 conversations/month
- 10+ specialized AI agents
- All channels included
- 24/7 priority support
- Advanced analytics and predictive AI
- Personalized training
- CRM/ERP integrations
- SLA of 99.9%
Enterprise
Personalized
Complete business solution
- Unlimited conversations
- Unlimited AI Agents
- Dedicated infrastructure
- Dedicated Account Manager
- Compliance with SOC2, ISO, and GDPR
- On-premise deployment available
- Custom development
- Flexible annual contracts
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