Shirley Jackson: The African-American woman who invented caller ID

Shirley Jackson, the African-American woman who invented caller ID and call waiting. In March, International Women's Day, we want to recognize the great work done by Dr. Shirley Ann Jackson, who invented caller ID and call waiting. […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]

Tips for setting up an IVR and recording a welcome message

Tips for setting up an IVR and recording a welcome message Tips for setting up an IVR for a Call Center or PBX What is an IVR? When you make a call and receive a welcome message with a pre-recorded voice that lists different options for you to press the key that best suits your needs, […]

Optimizing corporate communications: A necessity for all MARKETS!

Optimizing corporate communications: A necessity for all MARKETS! Optimizing corporate communications: Thanks to the current state of production systems and the technological developments that have taken place with the intention and constant need for the development of these same systems, communications have been and will always be a key […]

Outliers and data science

Outliers and Data Science I recently obtained my Big Data Scientist certification from Arcitura as part of the third call for transversal skills offered by the Colombian Ministry of Information and Communications (MINTIC). Among the many topics that can be addressed with data science is the detection of atypical data or […]

Extracting audio from a call using sngrep and wireshark

Extracting Audio from a Call Using sngrep and Wireshark We've often encountered situations where it's necessary to capture a call at the network level in order to debug a problem. While there are many tools for capturing calls, such as tcpdump and wireshark/tshark, we almost always turn to sngrep, since it's […]

How to select a TTS service

How to Select a TTS Service On several occasions, we've had the opportunity to develop solutions that require a text-to-speech conversion service. This technology is known as TTS, which stands for Text to Speech. However, if the project to be developed requires the incorporation of this type of technology, […]

6 keys to achieving effective communication with your clients

6 Keys to Effective Communication with Your Customers Effective communication with customers is fundamental to building strong relationships and generating trust. A clear, direct, and empathetic conversation not only improves the customer experience but also boosts loyalty and sales. Below, we present 6 essential keys to […]

Call Centers and their commitment to generating brand value

Call Centers and Their Commitment to Generating Brand Value. You, I, or someone we know has had contact with a "call center" at some point, but what exactly is a "call center"? What is a call center? In a broad sense, the source "call center networks" defines a call center as a company established […]

Total success at AstriCon 2017

Total success at AstriCon 2017 iKono at AstriCon Last October, iKono participated in AstriCon 2017 held in Orlando, Florida, where important professionals gathered not only from the team that constantly works to make Asterisk an increasingly versatile tool but also from […]