Best practices for a Contact Center

Best Practices for a Contact Center: Customer service aims to bring companies closer to their customers, not only through the services or products they offer, but also through a genuine interest in their needs and pain points. This process involves various […]

PBX, As a tool to make your communications look professional

PBX: A tool for professional communications. The development of telephone systems is closely linked to business growth initiatives, and PBX systems represent a key tool for supporting these processes. Communication is essential for the smooth operation of businesses, not only internally, […]

Improve your customer experience by allowing file transfers through a chat platform

Improve your customer experience by enabling file sharing through a chat platform. Chat-based customer service platforms have become very popular in recent days due to the ease they offer customers when communicating with our company; however, with the […]

Conservation and renumbering strategies

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. In this webinar, we're joined by our Sales Executive Vanessa Chavarro and our Engineering Manager José Franco. Vanessa: Today we're focusing on a super important topic: strategies and numbering for all companies. What types of numbering […]

6 Trends to Improve Customer Experience

Trends to Improve Your Customer Experience Over the past decade, consumer behavior has undergone significant changes due to various factors, including the arrival of the pandemic. Among the changes presented, we highlight the recovery of power over their purchases, relegating some points that were previously important […]

What is a customer journey?

What is a customer journey? To have a proper customer service process within your company, it's essential to understand the touchpoints and how we work on each of them to create a great experience. This process is known as the customer journey. Creating a customer journey […]

The magic of internal communication

The magic of internal communication: Having good communication within your organization will make your efforts more effective, generate greater commitment, and ensure coordinated areas that align with the organization's values. That's why it's important to implement efficient internal communication, which […]

Internal customer and their importance in your customer experience strategy

Internal Customers and Their Importance in Your Customer Experience Strategy: Internal customers are our employees, the people who are by our side, striving daily to achieve common goals. Regardless of whether they have a direct relationship with our external customers, if treated properly, they will become advocates […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

Types of SMS marketing: examples and strategies to increase your sales

Types of SMS Marketing: How should marketers send text messages to their audiences? First, make sure customers have opted in to receive text messages. Then, promote, incentivize, and update customers about products and orders. As marketing becomes increasingly digital, […]