How to Sell More with Updated Corporate Communications

How to Sell More with Updated Corporate Communications In an increasingly competitive and digitalized world, companies must adapt their communication strategies to stand out and capture the attention of their audiences. Corporate communications are not only essential for conveying a company's identity and values, but they are also […]

The importance of integrating WhatsApp chat into your website

The Importance of Integrating WhatsApp Chat into Your Website In the digital age, instant communication has become a basic consumer expectation. Companies looking to stand out and offer an exceptional customer experience should consider tools that facilitate this type of communication. One of the most […]

PBX telephony: The backbone of business communications

PBX Telephony: The Backbone of Business Communications In today's business world, effective communication is a key factor for success. Companies need to stay efficiently connected, both internally and with their customers and business partners. In this context, PBX (Private Branch Exchange) telephony has emerged as a […]

iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

Moments of Truth in the Customer Journey: How to Identify Them

Moments of Truth in the Customer Journey: How to Identify Them? Moments of truth can turn potentially positive experiences into negative ones, and vice versa. This is why knowing and understanding moments of truth requires a thorough understanding of the customer journey. Before starting, we must understand what a customer journey is: What […]

Contact Center: How to Take Care of Your Service Agents?

Contact Center: How to take care of your service agents? First, let's start by explaining what a Contact Center is. It's a facility from which interactions between a company or organization and its customers, patients, contacts, suppliers, collaborators, etc., are managed. These centers handle various channels […]

Customer experience and its trends

Customer Experience and Its Trends Customer experience within a company can be a significant factor, whether positive or negative. Companies' investment in customer experience is increasing, as experts recognize the importance of […]

Best practices for a Contact Center

Best Practices for a Contact Center: Customer service aims to bring companies closer to their customers, not only through the services or products they offer, but also through a genuine interest in their needs and pain points. This process involves various […]

PBX, As a tool to make your communications look professional

PBX: A tool for professional communications. The development of telephone systems is closely linked to business growth initiatives, and PBX systems represent a key tool for supporting these processes. Communication is essential for the smooth operation of businesses, not only internally, […]

Improve your customer experience by allowing file transfers through a chat platform

Improve your customer experience by enabling file sharing through a chat platform. Chat-based customer service platforms have become very popular in recent days due to the ease they offer customers when communicating with our company; however, with the […]