Types of Clients in Call Centers

Types of Customers in a Call Center It's not only important for the Call Center agent to know the product/service like the back of their hand: its features, pros and cons, its equivalent compared to the competition, and its added value so they can meet the customer's needs. It's also important to […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]

Tips for setting up an IVR and recording a welcome message

Tips for setting up an IVR and recording a welcome message Tips for setting up an IVR for a Call Center or PBX What is an IVR? When you make a call and receive a welcome message with a pre-recorded voice that lists different options for you to press the key that best suits your needs, […]