Service comes from you: Keys to optimizing your customer service

Service comes from you: Keys to optimizing your customer service. We invite you to watch the full webinar "Service Comes from You" at this link. Service comes from you. Every time we start a business or create a company, we must understand that this is fundamental to development, growth, and productivity […]

How to use WhatsApp in your company's Contact Center?

How to use WhatsApp in your company's Contact Center? We invite you to watch our full webinar at this link. This is our second webinar, a talk given by our Sales Executive Vanessa Chavarro and our Commercial Manager Jorge León. Jorge: Communication tools after the pandemic, the use of technology, has […]

Learn about the benefits of the WhatsApp Cloud API and iKono Chat

Learn about the advantages of the WhatsApp Cloud API and iKono Chat. What is an API? It's an application programming interface. In computing, APIs allow you to create applications that connect to a specific platform. Typically, the communication protocol is HTTP. This protocol has different methods (types of requests made […]

How do I connect the WhatsApp API to my business?

How do I connect the WhatsApp API to my business? We invite you to watch our full webinar at this link. We gave this talk in our first webinar, led by our Engineering Manager, José Franco, and our Sales Executive, Vanessa Chavarro. Vanessa: José, why is it important to connect to WhatsApp? José: I'll share some data […]

Recommendations for proper live chat support

Recommendations for Providing Effective Live Chat Support Offering good customer service via live chat isn't easy, but it doesn't have to be complicated. We've spoken with customer service professionals about their experiences […]

Bots will dominate communications

Bots will dominate communications Gone are the days when the only way to communicate with family and friends was through letters and the phone. The days when accessing a service from a public or private entity required in-person attendance, filling out thousands of forms, or waiting in long lines […]

Telemarketing and Call Center: Complete Guide, Advantages and Types

Telemarketing, a concept that becomes a landscape When we're part of a company or project, we sometimes become mechanical with some tasks and even stop updating the knowledge acquired at the beginning of the process. Therefore, it's important to periodically investigate what's new in a process, activity, or strategy. Thus, […]

Types of Clients in Call Centers

Types of Customers in a Call Center It's not only important for the Call Center agent to know the product/service like the back of their hand: its features, pros and cons, its equivalent compared to the competition, and its added value so they can meet the customer's needs. It's also important to […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]

Tips for setting up an IVR and recording a welcome message

Tips for setting up an IVR and recording a welcome message Tips for setting up an IVR for a Call Center or PBX What is an IVR? When you make a call and receive a welcome message with a pre-recorded voice that lists different options for you to press the key that best suits your needs, […]