Service as a Differentiating Value in your Call Center

Service as a Differentiating Value in Your Call Center This webinar was presented by our Sales Executive Vanessa Chavarro and our Sales Coach Carlos Blandón. Service as a Differentiating Value in a Call Center: The Key to Customer Loyalty In an increasingly competitive market, where companies offer similar products and prices, the true […]

How to improve our customer service with chatbots?

How can we improve our customer service with chatbots? Currently, with technological advancements, the use of digital channels has become the primary form of communication and e-commerce for businesses. Many of them have had to adapt to the digital world in order to create personalized customer experiences. To achieve this, the answer […]

Tips for working in a Contact Center

Tips for Working in a Contact Center The first tip is to decide if a career in customer service is right for you. If you're looking for a career with plenty of growth opportunities, it may be worth applying for a customer service position in a Contact Center. More than 651% of customers […]

Service comes from you: Keys to optimizing your customer service

Service comes from you: Keys to optimizing your customer service. We invite you to watch the full webinar "Service Comes from You" at this link. Service comes from you. Every time we start a business or create a company, we must understand that this is fundamental to development, growth, and productivity […]

How to use WhatsApp in your company's Contact Center?

How to use WhatsApp in your company's Contact Center? We invite you to watch our full webinar at this link. This is our second webinar, a talk given by our Sales Executive Vanessa Chavarro and our Commercial Manager Jorge León. Jorge: Communication tools after the pandemic, the use of technology, has […]

Learn about the benefits of the WhatsApp Cloud API and iKono Chat

Learn about the advantages of the WhatsApp Cloud API and iKono Chat. What is an API? It's an application programming interface. In computing, APIs allow you to create applications that connect to a specific platform. Typically, the communication protocol is HTTP. This protocol has different methods (types of requests made […]

How do I connect the WhatsApp API to my business?

How do I connect the WhatsApp API to my business? We invite you to watch our full webinar at this link. We gave this talk in our first webinar, led by our Engineering Manager, José Franco, and our Sales Executive, Vanessa Chavarro. Vanessa: José, why is it important to connect to WhatsApp? José: I'll share some data […]

Recommendations for proper live chat support

Recommendations for Providing Effective Live Chat Support Offering good customer service via live chat isn't easy, but it doesn't have to be complicated. We've spoken with customer service professionals about their experiences […]

Bots will dominate communications

Bots will dominate communications Gone are the days when the only way to communicate with family and friends was through letters and the phone. The days when accessing a service from a public or private entity required in-person attendance, filling out thousands of forms, or waiting in long lines […]

Telemarketing and Call Center: Complete Guide, Advantages and Types

Telemarketing, a concept that becomes a landscape When we're part of a company or project, we sometimes become mechanical with some tasks and even stop updating the knowledge acquired at the beginning of the process. Therefore, it's important to periodically investigate what's new in a process, activity, or strategy. Thus, […]