Moments of Truth in the Customer Journey: How to Identify Them

Moments of Truth in the Customer Journey: How to Identify Them? Moments of truth can turn potentially positive experiences into negative ones, and vice versa. This is why knowing and understanding moments of truth requires a thorough understanding of the customer journey. Before starting, we must understand what a customer journey is: What […]

How to create the best chatbot for your business?

How to create the best chatbot for your business? A few years ago, taking care of customer phone calls was vital for businesses. Developing new ways to streamline customer service processes supported by an IVR (Internet of Things) and providing a response to customers without having to reach a live agent was crucial.

Conservation and renumbering strategies

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. In this webinar, we're joined by our Sales Executive Vanessa Chavarro and our Engineering Manager José Franco. Vanessa: Today we're focusing on a super important topic: strategies and numbering for all companies. What types of numbering […]

Types of SMS marketing: examples and strategies to increase your sales

Types of SMS Marketing: How should marketers send text messages to their audiences? First, make sure customers have opted in to receive text messages. Then, promote, incentivize, and update customers about products and orders. As marketing becomes increasingly digital, […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

How to use WhatsApp in your company's Contact Center?

How to use WhatsApp in your company's Contact Center? We invite you to watch our full webinar at this link. This is our second webinar, a talk given by our Sales Executive Vanessa Chavarro and our Commercial Manager Jorge León. Jorge: Communication tools after the pandemic, the use of technology, has […]