Telemarketing and Call Center: Complete Guide, Advantages and Types

Telemarketing, a concept that becomes a landscape When we're part of a company or project, we sometimes become mechanical with some tasks and even stop updating the knowledge acquired at the beginning of the process. Therefore, it's important to periodically investigate what's new in a process, activity, or strategy. Thus, […]

Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]

The ABCs of biosecurity in e-commerce

The ABCs of Biosecurity in E-Commerce Through Resolution 735 of 2020, the Ministry of Health issued new measures that must be adopted, this time, in "call centers, contact centers, technical support centers, data processing centers, shared services centers, including business process outsourcing, […]