The importance of integrating WhatsApp chat into your website

The Importance of Integrating WhatsApp Chat into Your Website In the digital age, instant communication has become a basic consumer expectation. Companies looking to stand out and offer an exceptional customer experience should consider tools that facilitate this type of communication. One of the most […]

Improve Your Patient Care with Medical Appointment Reminders

Improve Patient Attendance with Appointment Reminders. In today's fast-paced world, with so many responsibilities, it's easy for medical appointments to get lost among all the other things demanding our attention. Unfortunately, missed appointments can have a significant impact, […]

iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

How to create the best chatbot for your business?

How to create the best chatbot for your business? A few years ago, taking care of customer phone calls was vital for businesses. Developing new ways to streamline customer service processes supported by an IVR (Internet of Things) and providing a response to customers without having to reach a live agent was crucial.

Trends to increase your sales

Trends to Increase Your Sales: The sales department helps us maintain a steady cash flow within our company, as it guarantees revenue by acquiring new business. Given their importance, they are also responsible for staying informed about new trends […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

How to create a marketing strategy in 6 steps

How to Create a Marketing Strategy in 6 Steps A marketing strategy is essential to effectively serve your customers, improve your company's results, and increase the profitability of your efforts. This can include short videos, influencer marketing, and social media with branded content. For […]

Learn about the benefits of the WhatsApp Cloud API and iKono Chat

Learn about the advantages of the WhatsApp Cloud API and iKono Chat. What is an API? It's an application programming interface. In computing, APIs allow you to create applications that connect to a specific platform. Typically, the communication protocol is HTTP. This protocol has different methods (types of requests made […]

Betting on customer service through online chat

Betting on online chat support. Customer service via online chat is a growing trend in recent years following the pandemic, which is why it's important to learn more about it, especially if we're involved in areas of our company such as sales and/or service […]