iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

How to create the best chatbot for your business?

How to create the best chatbot for your business? A few years ago, taking care of customer phone calls was vital for businesses. Developing new ways to streamline customer service processes supported by an IVR (Internet of Things) and providing a response to customers without having to reach a live agent was crucial.

Trends to increase your sales

Trends to Increase Your Sales: The sales department helps us maintain a steady cash flow within our company, as it guarantees revenue by acquiring new business. Given their importance, they are also responsible for staying informed about new trends […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

How to create a marketing strategy in 6 steps

How to Create a Marketing Strategy in 6 Steps A marketing strategy is essential to effectively serve your customers, improve your company's results, and increase the profitability of your efforts. This can include short videos, influencer marketing, and social media with branded content. For […]

Learn about the benefits of the WhatsApp Cloud API and iKono Chat

Learn about the advantages of the WhatsApp Cloud API and iKono Chat. What is an API? It's an application programming interface. In computing, APIs allow you to create applications that connect to a specific platform. Typically, the communication protocol is HTTP. This protocol has different methods (types of requests made […]

Betting on customer service through online chat

Betting on online chat support. Customer service via online chat is a growing trend in recent years following the pandemic, which is why it's important to learn more about it, especially if we're involved in areas of our company such as sales and/or service […]

Telemarketing and Call Center: Complete Guide, Advantages and Types

Telemarketing, a concept that becomes a landscape When we're part of a company or project, we sometimes become mechanical with some tasks and even stop updating the knowledge acquired at the beginning of the process. Therefore, it's important to periodically investigate what's new in a process, activity, or strategy. Thus, […]

Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]