Communication in the Contact Center

Communication in the Contact Center We know that the function of the Contact Center is to provide a multi-channel external communications service: telephone, fax, email, instant messaging, and others, but what about internal communications? The work carried out by marketing, production, and sales departments is vital to […]

Importance of mailing in the digital world

Importance of email marketing in the digital world Technological advances have meant that we have more and more channels to communicate, but email campaigns are still considered one of the most powerful tools in marketing, providing various benefits and very good results. […]

Importance of implementing measures for demonstrated responsibility in the processing of Personal Data

Importance of implementing measures for demonstrated accountability in the processing of personal data. The processing of personal data is a process regulated by Law 1581 of 2012 in Colombia, so it is recommended that from the outset, your company have a process or documentation to support that it has acquired the necessary […]

Strategies to improve customer service

Strategies to Improve Customer Service Providing excellent service to your customers is vital for any business. It has become increasingly important to customers in recent years, to the point where it's considered a differentiating factor when choosing the best service over rivals. […]

Customer-Centric Approach: What Is It and How Does It Benefit Your Business?

Customer-centric approach: What is it and what are its benefits for your business? What is customer-centricity? Customer-centricity occurs when a company focuses its perspective on the customer itself, with the goal of achieving loyalty and satisfying their needs, many of which […]

Satisfaction survey as a tool to improve the service experience

Satisfaction survey as a tool to improve the service experience. Within our service process and path toward excellence in customer service, it is vitally important to measure our customers' perceptions and understand where we need to improve and where we are strong. The satisfaction survey is […]

Marketing: From an Option to a Necessity

Marketing: From an Option to a Necessity Marketing today is intertwined with so many trends, current events, new developments, and innovations. This has led to the emergence of thousands of concepts and themes that encompass our entire social circle. There are many small, medium-sized, and large businesses that, in the course of daily life, given […]

CRM, an ally in Customer Service

CRM, an Ally in Customer Service A company's reason for being is its customers, which is why plans, strategies, projects, and other tools are geared toward ensuring a positive experience for them. That's why, from within the organization, the implementation of different tools is analyzed […]

VUCA World: The Key to Successful Communication

What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]

The Best Free AI Tools to Boost Your Sales, Communication, and Content

What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]