Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]

How to face the new work reality in your Contact Center

How to face the new work reality in your Contact Center Approximately three months ago, everyday life in Colombia changed due to a virus that had already been registering infections worldwide. After the first confirmed case in the country, the National Government implemented a biosafety protocol to prevent the increase and […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

Shirley Jackson: The African-American woman who invented caller ID

Shirley Jackson, the African-American woman who invented caller ID and call waiting. In March, International Women's Day, we want to recognize the great work done by Dr. Shirley Ann Jackson, who invented caller ID and call waiting. […]

Optimizing corporate communications: A necessity for all MARKETS!

Optimizing corporate communications: A necessity for all MARKETS! Optimizing corporate communications: Thanks to the current state of production systems and the technological developments that have taken place with the intention and constant need for the development of these same systems, communications have been and will always be a key […]

Outliers and data science

Outliers and Data Science I recently obtained my Big Data Scientist certification from Arcitura as part of the third call for transversal skills offered by the Colombian Ministry of Information and Communications (MINTIC). Among the many topics that can be addressed with data science is the detection of atypical data or […]

Extracting audio from a call using sngrep and wireshark

Extracting Audio from a Call Using sngrep and Wireshark We've often encountered situations where it's necessary to capture a call at the network level in order to debug a problem. While there are many tools for capturing calls, such as tcpdump and wireshark/tshark, we almost always turn to sngrep, since it's […]

How to select a TTS service

How to Select a TTS Service On several occasions, we've had the opportunity to develop solutions that require a text-to-speech conversion service. This technology is known as TTS, which stands for Text to Speech. However, if the project to be developed requires the incorporation of this type of technology, […]

What is Docker and why should you start using it?

What is Docker and why should I start using it? What is Docker? As defined on its official website, it is “The world’s leading software container platform,” which aims to eliminate the “it only works on my machine” problem. Docker creates containers that hold the dependencies and requirements that your application […]