How to use WhatsApp in your company's Contact Center?

How to use WhatsApp in your company's Contact Center? We invite you to watch our full webinar at this link. This is our second webinar, a talk given by our Sales Executive Vanessa Chavarro and our Commercial Manager Jorge León. Jorge: Communication tools after the pandemic, the use of technology, has […]

Learn about the benefits of the WhatsApp Cloud API and iKono Chat

Learn about the advantages of the WhatsApp Cloud API and iKono Chat. What is an API? It's an application programming interface. In computing, APIs allow you to create applications that connect to a specific platform. Typically, the communication protocol is HTTP. This protocol has different methods (types of requests made […]

How do I connect the WhatsApp API to my business?

How do I connect the WhatsApp API to my business? We invite you to watch our full webinar at this link. We gave this talk in our first webinar, led by our Engineering Manager, José Franco, and our Sales Executive, Vanessa Chavarro. Vanessa: José, why is it important to connect to WhatsApp? José: I'll share some data […]

Recommendations for proper live chat support

Recommendations for Providing Effective Live Chat Support Offering good customer service via live chat isn't easy, but it doesn't have to be complicated. We've spoken with customer service professionals about their experiences […]

Bots will dominate communications

Bots will dominate communications Gone are the days when the only way to communicate with family and friends was through letters and the phone. The days when accessing a service from a public or private entity required in-person attendance, filling out thousands of forms, or waiting in long lines […]

How to integrate social media into your contact center?

How to integrate social media into a contact center? Telephone, fax, email, instant messaging, and other channels are used to provide service in a contact center. Aren't digital platforms channels? To clarify, social media has become the most widely used means of communication, especially among young people. This […]

Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]

How to face the new work reality in your Contact Center

How to face the new work reality in your Contact Center Approximately three months ago, everyday life in Colombia changed due to a virus that had already been registering infections worldwide. After the first confirmed case in the country, the National Government implemented a biosafety protocol to prevent the increase and […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

Shirley Jackson: The African-American woman who invented caller ID

Shirley Jackson, the African-American woman who invented caller ID and call waiting. In March, International Women's Day, we want to recognize the great work done by Dr. Shirley Ann Jackson, who invented caller ID and call waiting. […]