Trends to increase your sales

Trends to Increase Your Sales: The sales department helps us maintain a steady cash flow within our company, as it guarantees revenue by acquiring new business. Given their importance, they are also responsible for staying informed about new trends […]

Internal customer and their importance in your customer experience strategy

Internal Customers and Their Importance in Your Customer Experience Strategy: Internal customers are our employees, the people who are by our side, striving daily to achieve common goals. Regardless of whether they have a direct relationship with our external customers, if treated properly, they will become advocates […]

WhatsApp messaging applications for new employee induction processes

WhatsApp messaging apps for new employee onboarding processes. A talk given by our Sales Executive Vanessa Chavarro and CEO Daniel Ramírez of Nojau. Vanessa: We have our guest Daniel Ramírez from Nojau. Today, we're going to learn about an onboarding app. Tell us, Dani, what that app is like […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

What is Internet communication and how can we communicate?

What is internet communication and how can we communicate? We all agree that the internet is a revolutionary invention for humanity. Not only does it offer an advanced method of communication, but it also benefits us in multiple ways. Today we'll talk about internet communication and how it has changed the way we communicate. The internet has […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]

Customer service chatbots, the key to improving customer experience

Customer Service Chatbots: The Key to Improving Customer Experience A customer service chatbot has become an essential requirement for achieving high customer satisfaction. 60% of millennials prefer chatbots to resolve their queries. While chatbots can save customer service costs, […]

What is virtual customer service and how to improve it?

What is virtual customer service and how can it be improved? Today, tools have been implemented that allow for more fluid communication regardless of the user's location in e-commerce. Digital users who purchase a product or service find it easier to make these types of purchases online […]

Improve your company's website

Improve Your Company's Website Your website is the digital face of your business, and if you haven't updated it recently, it may not be making the best possible impression. From refreshing your brand's overall look to improving the user experience, there are many benefits that a website can bring […]

Chat apps: tools to master customer communication

Chat Apps: Tools to Master Customer Communication After the pandemic, technology adoption and use increased, and businesses and consumers continue to choose online channels for shopping and other daily tasks. Shoppers have access to more and more channels and devices, […]