iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

Best practices for a Contact Center

Best Practices for a Contact Center: Customer service aims to bring companies closer to their customers, not only through the services or products they offer, but also through a genuine interest in their needs and pain points. This process involves various […]

What is an IVR and what are the benefits of implementing it?

What is an IVR and what are the benefits of implementing one? An IVR (Interactive Voice Response) refers to a customer service system that uses voice menus, which can be customized and run in real time during a call. This allows […]

Conservation and renumbering strategies

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. In this webinar, we're joined by our Sales Executive Vanessa Chavarro and our Engineering Manager José Franco. Vanessa: Today we're focusing on a super important topic: strategies and numbering for all companies. What types of numbering […]

6 Trends to Improve Customer Experience

Trends to Improve Your Customer Experience Over the past decade, consumer behavior has undergone significant changes due to various factors, including the arrival of the pandemic. Among the changes presented, we highlight the recovery of power over their purchases, relegating some points that were previously important […]

What is a customer journey?

What is a customer journey? To have a proper customer service process within your company, it's essential to understand the touchpoints and how we work on each of them to create a great experience. This process is known as the customer journey. Creating a customer journey […]

Trends to increase your sales

Trends to Increase Your Sales: The sales department helps us maintain a steady cash flow within our company, as it guarantees revenue by acquiring new business. Given their importance, they are also responsible for staying informed about new trends […]

Internal customer and their importance in your customer experience strategy

Internal Customers and Their Importance in Your Customer Experience Strategy: Internal customers are our employees, the people who are by our side, striving daily to achieve common goals. Regardless of whether they have a direct relationship with our external customers, if treated properly, they will become advocates […]

WhatsApp messaging applications for new employee induction processes

WhatsApp messaging apps for new employee onboarding processes. A talk given by our Sales Executive Vanessa Chavarro and CEO Daniel Ramírez of Nojau. Vanessa: We have our guest Daniel Ramírez from Nojau. Today, we're going to learn about an onboarding app. Tell us, Dani, what that app is like […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]