Chatbots: The Revolution in Communications

Chatbots: The Communications Revolution In today's digital world, communication methods are evolving at a dizzying pace. One of the most notable trends in this field is chatbots, intelligent virtual assistants capable of holding natural conversations with users. These fascinating software programs are transforming the way we […]

Social commerce and its importance in Contact Centers

Social Commerce and Its Importance in Contact Centers Social commerce is a sales strategy in which companies use social media platforms to offer products and services, with the goal of facilitating direct purchases through these channels. Simply put, social commerce is a […]

Silver Money: The Power of a New Kind of Consumer

Silver Money: The Power of a New Type of Consumer in the Market The global market is constantly evolving, and one of the most recent phenomena that has captured the attention of marketing and business experts is the emergence of "Silver Money." This term refers to a group of consumers who, although […]

How to integrate AI and your human talent?

How to integrate AI and your human talent: Artificial intelligence (AI) is revolutionizing the business world, transforming the way organizations operate and redefining the role of human talent. Although the potential of AI to automate tasks has been widely discussed, it is essential to understand that the true value of this […]

How to Sell More with Updated Corporate Communications

How to Sell More with Updated Corporate Communications In an increasingly competitive and digitalized world, companies must adapt their communication strategies to stand out and capture the attention of their audiences. Corporate communications are not only essential for conveying a company's identity and values, but they are also […]

The importance of integrating WhatsApp chat into your website

The Importance of Integrating WhatsApp Chat into Your Website In the digital age, instant communication has become a basic consumer expectation. Companies looking to stand out and offer an exceptional customer experience should consider tools that facilitate this type of communication. One of the most […]

PBX telephony: The backbone of business communications

PBX Telephony: The Backbone of Business Communications In today's business world, effective communication is a key factor for success. Companies need to stay efficiently connected, both internally and with their customers and business partners. In this context, PBX (Private Branch Exchange) telephony has emerged as a […]

iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

Best practices for a Contact Center

Best Practices for a Contact Center: Customer service aims to bring companies closer to their customers, not only through the services or products they offer, but also through a genuine interest in their needs and pain points. This process involves various […]

What is an IVR and what are the benefits of implementing it?

What is an IVR and what are the benefits of implementing one? An IVR (Interactive Voice Response) refers to a customer service system that uses voice menus, which can be customized and run in real time during a call. This allows […]