Multichannel: the great challenge that will transform customer service in 2026
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
How to improve customer experience with AI in contact centers
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
5 signs your chat support needs an upgrade | Automate and improve your service
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
How to close the year with digital efficiency in your Contact Center | iKono Telecommunications
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Black Friday for businesses: how to leverage it to boost your customer service and sales channels
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Common mistakes when implementing technology in customer service and how to avoid them
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Tips for memorable customer service: the key to differentiating your business
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
Customer Experience (CX) Trends That Will Shape 2026
Customer Experience (CX) Trends That Will Shape 2026 Customer experience (CX) has evolved from being an added value to becoming the core of business strategy. In a market where products resemble each other and competition is growing, the real difference is made by those companies that understand, anticipate, and satisfy the needs of […]
AI will replace human assistants
The Growing Influence of AI in Customer Service: Will It Replace Human Representatives? Artificial intelligence (AI) is transforming industries and the way we work at a dizzying pace. From manufacturing to healthcare, retail and finance, AI applications are […]
Communication in the Contact Center
Communication in the Contact Center We know that the function of the Contact Center is to provide a multi-channel external communications service: telephone, fax, email, instant messaging, and others, but what about internal communications? The work carried out by marketing, production, and sales departments is vital to […]
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