Customer Experience: What is it and how to measure it?

Customer Experience: What is it and how to measure it? Have you ever thought about the satisfaction you felt after making a purchase or payment? But you've also thought about when you've had a bad customer experience. A positive customer experience is part of your business's success, because a happy customer will become a […]

Avoid falling into the trap of misusing Artificial Intelligence (AI) in your customer service processes.

Avoid the Trap of Misusing Artificial Intelligence (AI) in Your Customer Service Processes In this article, we'll explore some of the most common pitfalls of misusing AI in customer service processes and how to avoid them to ensure an exceptional and ethical customer experience.

Chatbots: The Revolution in Communications

Chatbots: The Communications Revolution In today's digital world, communication methods are evolving at a dizzying pace. One of the most notable trends in this field is chatbots, intelligent virtual assistants capable of holding natural conversations with users. These fascinating software programs are transforming the way we […]

iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

6 Trends to Improve Customer Experience

Trends to Improve Your Customer Experience Over the past decade, consumer behavior has undergone significant changes due to various factors, including the arrival of the pandemic. Among the changes presented, we highlight the recovery of power over their purchases, relegating some points that were previously important […]

What is virtual customer service and how to improve it?

What is virtual customer service and how can it be improved? Today, tools have been implemented that allow for more fluid communication regardless of the user's location in e-commerce. Digital users who purchase a product or service find it easier to make these types of purchases online […]

Bots will dominate communications

Bots will dominate communications Gone are the days when the only way to communicate with family and friends was through letters and the phone. The days when accessing a service from a public or private entity required in-person attendance, filling out thousands of forms, or waiting in long lines […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]