Recommendations for proper live chat support

Recommendations for Providing Effective Live Chat Support Offering good customer service via live chat isn't easy, but it doesn't have to be complicated. We've spoken with customer service professionals about their experiences […]

Betting on customer service through online chat

Betting on online chat support. Customer service via online chat is a growing trend in recent years following the pandemic, which is why it's important to learn more about it, especially if we're involved in areas of our company such as sales and/or service […]

10 tips to improve your customer service

10 Tips to Improve Your Customer Service In such a competitive market, improving communication with your customers has never been more important. Your company can offer customer service through various channels. However, telephone support is one of the most important and targeted channels […]

Bots will dominate communications

Bots will dominate communications Gone are the days when the only way to communicate with family and friends was through letters and the phone. The days when accessing a service from a public or private entity required in-person attendance, filling out thousands of forms, or waiting in long lines […]

Patience and listening skills are key to being a good agent.

Patience and listening skills: key skills for being a good agent. For some time now, we've been publishing information related to the role of a Call Center agent, as well as information on improving performance and, of course, tips to position them as a reference point on their team. All of these […]

How to integrate social media into your contact center?

How to integrate social media into a contact center? Telephone, fax, email, instant messaging, and other channels are used to provide service in a contact center. Aren't digital platforms channels? To clarify, social media has become the most widely used means of communication, especially among young people. This […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

Types of Clients in Call Centers

Types of Customers in a Call Center It's not only important for the Call Center agent to know the product/service like the back of their hand: its features, pros and cons, its equivalent compared to the competition, and its added value so they can meet the customer's needs. It's also important to […]

The smile, the company's letter of introduction over the phone

The smile, a company's letter of introduction over the phone "A man without a smile doesn't open a store." Chinese proverb When we have a face-to-face conversation with one or more people, it becomes easy to identify the emotions that each phrase generates, since we can observe their facial expressions, which may be accompanied by […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]