Types of SMS marketing: examples and strategies to increase your sales

Types of SMS Marketing: How should marketers send text messages to their audiences? First, make sure customers have opted in to receive text messages. Then, promote, incentivize, and update customers about products and orders. As marketing becomes increasingly digital, […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]

Customer service chatbots, the key to improving customer experience

Customer Service Chatbots: The Key to Improving Customer Experience A customer service chatbot has become an essential requirement for achieving high customer satisfaction. 60% of millennials prefer chatbots to resolve their queries. While chatbots can save customer service costs, […]

What is virtual customer service and how to improve it?

What is virtual customer service and how can it be improved? Today, tools have been implemented that allow for more fluid communication regardless of the user's location in e-commerce. Digital users who purchase a product or service find it easier to make these types of purchases online […]

Service as a Differentiating Value in your Call Center

Service as a Differentiating Value in Your Call Center This webinar was presented by our Sales Executive Vanessa Chavarro and our Sales Coach Carlos Blandón. Service as a Differentiating Value in a Call Center: The Key to Customer Loyalty In an increasingly competitive market, where companies offer similar products and prices, the true […]

Improve your company's website

Improve Your Company's Website Your website is the digital face of your business, and if you haven't updated it recently, it may not be making the best possible impression. From refreshing your brand's overall look to improving the user experience, there are many benefits that a website can bring […]

How to improve our customer service with chatbots?

How can we improve our customer service with chatbots? Currently, with technological advancements, the use of digital channels has become the primary form of communication and e-commerce for businesses. Many of them have had to adapt to the digital world in order to create personalized customer experiences. To achieve this, the answer […]

Chat apps: tools to master customer communication

Chat Apps: Tools to Master Customer Communication After the pandemic, technology adoption and use increased, and businesses and consumers continue to choose online channels for shopping and other daily tasks. Shoppers have access to more and more channels and devices, […]

5 medical call center services

5 Medical Call Center Services It's no secret that medical call centers do more than just serve as an after-hours or overflow service for busy providers and office staff. The best call centers have both clinical and non-clinical agents who can […]