How to integrate social media into your contact center?

How to integrate social media into a contact center? Telephone, fax, email, instant messaging, and other channels are used to provide service in a contact center. Aren't digital platforms channels? To clarify, social media has become the most widely used means of communication, especially among young people. This […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

Types of Clients in Call Centers

Types of Customers in a Call Center It's not only important for the Call Center agent to know the product/service like the back of their hand: its features, pros and cons, its equivalent compared to the competition, and its added value so they can meet the customer's needs. It's also important to […]

The smile, the company's letter of introduction over the phone

The smile, a company's letter of introduction over the phone "A man without a smile doesn't open a store." Chinese proverb When we have a face-to-face conversation with one or more people, it becomes easy to identify the emotions that each phrase generates, since we can observe their facial expressions, which may be accompanied by […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]

Optimizing corporate communications: A necessity for all MARKETS!

Optimizing corporate communications: A necessity for all MARKETS! Optimizing corporate communications: Thanks to the current state of production systems and the technological developments that have taken place with the intention and constant need for the development of these same systems, communications have been and will always be a key […]