How to face the new work reality in your Contact Center

How to face the new work reality in your Contact Center Approximately three months ago, everyday life in Colombia changed due to a virus that had already been registering infections worldwide. After the first confirmed case in the country, the National Government implemented a biosafety protocol to prevent the increase and […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

The ABCs of biosecurity in e-commerce

The ABCs of Biosecurity in E-Commerce Through Resolution 735 of 2020, the Ministry of Health issued new measures that must be adopted, this time, in "call centers, contact centers, technical support centers, data processing centers, shared services centers, including business process outsourcing, […]

Technology, an ally in this pandemic

Technology, an ally in this pandemic. Nearing the end of 50 days of mandatory quarantine in Colombia, people have had to comply with the measures imposed by the National Government with the sole purpose of safeguarding the health of citizens and avoiding mass contagion of Covid-19, which has significantly affected the […]

Shirley Jackson: The African-American woman who invented caller ID

Shirley Jackson, the African-American woman who invented caller ID and call waiting. In March, International Women's Day, we want to recognize the great work done by Dr. Shirley Ann Jackson, who invented caller ID and call waiting. […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]

Tips for setting up an IVR and recording a welcome message

Tips for setting up an IVR and recording a welcome message Tips for setting up an IVR for a Call Center or PBX What is an IVR? When you make a call and receive a welcome message with a pre-recorded voice that lists different options for you to press the key that best suits your needs, […]

Optimizing corporate communications: A necessity for all MARKETS!

Optimizing corporate communications: A necessity for all MARKETS! Optimizing corporate communications: Thanks to the current state of production systems and the technological developments that have taken place with the intention and constant need for the development of these same systems, communications have been and will always be a key […]

Outliers and data science

Outliers and Data Science I recently obtained my Big Data Scientist certification from Arcitura as part of the third call for transversal skills offered by the Colombian Ministry of Information and Communications (MINTIC). Among the many topics that can be addressed with data science is the detection of atypical data or […]