How to improve our customer service with chatbots?

How can we improve our customer service with chatbots? Currently, with technological advancements, the use of digital channels has become the primary form of communication and e-commerce for businesses. Many of them have had to adapt to the digital world in order to create personalized customer experiences. To achieve this, the answer […]

Tips for a stress-free call center

Tips for a Stress-Free Call Center Stress is the disease of the century. In recent years, the pandemic and economic upheaval have significantly affected the health and lifestyles of employees globally. Most mental health issues generate specific symptoms such as sleep deprivation, […]

Tips for working in a Contact Center

Tips for Working in a Contact Center The first tip is to decide if a career in customer service is right for you. If you're looking for a career with plenty of growth opportunities, it may be worth applying for a customer service position in a Contact Center. More than 651% of customers […]

How to create a marketing strategy in 6 steps

How to Create a Marketing Strategy in 6 Steps A marketing strategy is essential to effectively serve your customers, improve your company's results, and increase the profitability of your efforts. This can include short videos, influencer marketing, and social media with branded content. For […]

How do I connect the WhatsApp API to my business?

How do I connect the WhatsApp API to my business? We invite you to watch our full webinar at this link. We gave this talk in our first webinar, led by our Engineering Manager, José Franco, and our Sales Executive, Vanessa Chavarro. Vanessa: José, why is it important to connect to WhatsApp? José: I'll share some data […]

How to integrate social media into your contact center?

How to integrate social media into a contact center? Telephone, fax, email, instant messaging, and other channels are used to provide service in a contact center. Aren't digital platforms channels? To clarify, social media has become the most widely used means of communication, especially among young people. This […]

Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]

How to face the new work reality in your Contact Center

How to face the new work reality in your Contact Center Approximately three months ago, everyday life in Colombia changed due to a virus that had already been registering infections worldwide. After the first confirmed case in the country, the National Government implemented a biosafety protocol to prevent the increase and […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

The ABCs of biosecurity in e-commerce

The ABCs of Biosecurity in E-Commerce Through Resolution 735 of 2020, the Ministry of Health issued new measures that must be adopted, this time, in "call centers, contact centers, technical support centers, data processing centers, shared services centers, including business process outsourcing, […]