Types of SMS marketing: examples and strategies to increase your sales

Types of SMS Marketing: How should marketers send text messages to their audiences? First, make sure customers have opted in to receive text messages. Then, promote, incentivize, and update customers about products and orders. As marketing becomes increasingly digital, […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]

Improve your company's website

Improve Your Company's Website Your website is the digital face of your business, and if you haven't updated it recently, it may not be making the best possible impression. From refreshing your brand's overall look to improving the user experience, there are many benefits that a website can bring […]

How to improve our customer service with chatbots?

How can we improve our customer service with chatbots? Currently, with technological advancements, the use of digital channels has become the primary form of communication and e-commerce for businesses. Many of them have had to adapt to the digital world in order to create personalized customer experiences. To achieve this, the answer […]

Tips for a stress-free call center

Tips for a Stress-Free Call Center Stress is the disease of the century. In recent years, the pandemic and economic upheaval have significantly affected the health and lifestyles of employees globally. Most mental health issues generate specific symptoms such as sleep deprivation, […]

Tips for working in a Contact Center

Tips for Working in a Contact Center The first tip is to decide if a career in customer service is right for you. If you're looking for a career with plenty of growth opportunities, it may be worth applying for a customer service position in a Contact Center. More than 651% of customers […]

How to create a marketing strategy in 6 steps

How to Create a Marketing Strategy in 6 Steps A marketing strategy is essential to effectively serve your customers, improve your company's results, and increase the profitability of your efforts. This can include short videos, influencer marketing, and social media with branded content. For […]

How do I connect the WhatsApp API to my business?

How do I connect the WhatsApp API to my business? We invite you to watch our full webinar at this link. We gave this talk in our first webinar, led by our Engineering Manager, José Franco, and our Sales Executive, Vanessa Chavarro. Vanessa: José, why is it important to connect to WhatsApp? José: I'll share some data […]

How to integrate social media into your contact center?

How to integrate social media into a contact center? Telephone, fax, email, instant messaging, and other channels are used to provide service in a contact center. Aren't digital platforms channels? To clarify, social media has become the most widely used means of communication, especially among young people. This […]

Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]