Conservation and renumbering strategies

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. In this webinar, we're joined by our Sales Executive Vanessa Chavarro and our Engineering Manager José Franco. Vanessa: Today we're focusing on a super important topic: strategies and numbering for all companies. What types of numbering […]

6 Trends to Improve Customer Experience

Trends to Improve Your Customer Experience Over the past decade, consumer behavior has undergone significant changes due to various factors, including the arrival of the pandemic. Among the changes presented, we highlight the recovery of power over their purchases, relegating some points that were previously important […]

What is a customer journey?

What is a customer journey? To have a proper customer service process within your company, it's essential to understand the touchpoints and how we work on each of them to create a great experience. This process is known as the customer journey. Creating a customer journey […]

The magic of internal communication

The magic of internal communication: Having good communication within your organization will make your efforts more effective, generate greater commitment, and ensure coordinated areas that align with the organization's values. That's why it's important to implement efficient internal communication, which […]

WhatsApp messaging applications for new employee induction processes

WhatsApp messaging apps for new employee onboarding processes. A talk given by our Sales Executive Vanessa Chavarro and CEO Daniel Ramírez of Nojau. Vanessa: We have our guest Daniel Ramírez from Nojau. Today, we're going to learn about an onboarding app. Tell us, Dani, what that app is like […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

Types of SMS marketing: examples and strategies to increase your sales

Types of SMS Marketing: How should marketers send text messages to their audiences? First, make sure customers have opted in to receive text messages. Then, promote, incentivize, and update customers about products and orders. As marketing becomes increasingly digital, […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

What is Internet communication and how can we communicate?

What is internet communication and how can we communicate? We all agree that the internet is a revolutionary invention for humanity. Not only does it offer an advanced method of communication, but it also benefits us in multiple ways. Today we'll talk about internet communication and how it has changed the way we communicate. The internet has […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]