Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

What is Internet communication and how can we communicate?

What is internet communication and how can we communicate? We all agree that the internet is a revolutionary invention for humanity. Not only does it offer an advanced method of communication, but it also benefits us in multiple ways. Today we'll talk about internet communication and how it has changed the way we communicate. The internet has […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]

What is virtual customer service and how to improve it?

What is virtual customer service and how can it be improved? Today, tools have been implemented that allow for more fluid communication regardless of the user's location in e-commerce. Digital users who purchase a product or service find it easier to make these types of purchases online […]

Service as a Differentiating Value in your Call Center

Service as a Differentiating Value in Your Call Center This webinar was presented by our Sales Executive Vanessa Chavarro and our Sales Coach Carlos Blandón. Service as a Differentiating Value in a Call Center: The Key to Customer Loyalty In an increasingly competitive market, where companies offer similar products and prices, the true […]

Chat apps: tools to master customer communication

Chat Apps: Tools to Master Customer Communication After the pandemic, technology adoption and use increased, and businesses and consumers continue to choose online channels for shopping and other daily tasks. Shoppers have access to more and more channels and devices, […]

5 medical call center services

5 Medical Call Center Services It's no secret that medical call centers do more than just serve as an after-hours or overflow service for busy providers and office staff. The best call centers have both clinical and non-clinical agents who can […]

Tips for a stress-free call center

Tips for a Stress-Free Call Center Stress is the disease of the century. In recent years, the pandemic and economic upheaval have significantly affected the health and lifestyles of employees globally. Most mental health issues generate specific symptoms such as sleep deprivation, […]

Tips for working in a Contact Center

Tips for Working in a Contact Center The first tip is to decide if a career in customer service is right for you. If you're looking for a career with plenty of growth opportunities, it may be worth applying for a customer service position in a Contact Center. More than 651% of customers […]

Centralize your WhatsApp communication with iKono Chat

Centralize your WhatsApp communication with iKono Chat. We invite you to watch our full webinar at this link. Our first webinar of 2023 features our guest speaker, Esteban Galvis, from the iKono development department, and our Executive Commercial presenter, Vanessa Chavarro. Vanessa: This is our first webinar of 2023, […]