The magic of internal communication

The magic of internal communication: Having good communication within your organization will make your efforts more effective, generate greater commitment, and ensure coordinated areas that align with the organization's values. That's why it's important to implement efficient internal communication, which […]

WhatsApp messaging applications for new employee induction processes

WhatsApp messaging apps for new employee onboarding processes. A talk given by our Sales Executive Vanessa Chavarro and CEO Daniel Ramírez of Nojau. Vanessa: We have our guest Daniel Ramírez from Nojau. Today, we're going to learn about an onboarding app. Tell us, Dani, what that app is like […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]

Customer service chatbots, the key to improving customer experience

Customer Service Chatbots: The Key to Improving Customer Experience A customer service chatbot has become an essential requirement for achieving high customer satisfaction. 60% of millennials prefer chatbots to resolve their queries. While chatbots can save customer service costs, […]

How to improve our customer service with chatbots?

How can we improve our customer service with chatbots? Currently, with technological advancements, the use of digital channels has become the primary form of communication and e-commerce for businesses. Many of them have had to adapt to the digital world in order to create personalized customer experiences. To achieve this, the answer […]

Chat apps: tools to master customer communication

Chat Apps: Tools to Master Customer Communication After the pandemic, technology adoption and use increased, and businesses and consumers continue to choose online channels for shopping and other daily tasks. Shoppers have access to more and more channels and devices, […]

Centralize your WhatsApp communication with iKono Chat

Centralize your WhatsApp communication with iKono Chat. We invite you to watch our full webinar at this link. Our first webinar of 2023 features our guest speaker, Esteban Galvis, from the iKono development department, and our Executive Commercial presenter, Vanessa Chavarro. Vanessa: This is our first webinar of 2023, […]

5 Commandments for Designing Your Business Chatbot

5 Commandments for Designing Your Business Chatbot We invite you to watch our full webinar at this link. This is our 5th webinar, a talk given by our Development Leader Diana Bedoya and our Sales Executive Vanessa Chavarro. Vane: What is a chatbot? Diana: A chatbot is a computer program that is configured to […]