iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

Customer experience and its trends

Customer Experience and Its Trends Customer experience within a company can be a significant factor, whether positive or negative. Companies' investment in customer experience is increasing, as experts recognize the importance of […]

How to create the best chatbot for your business?

How to create the best chatbot for your business? A few years ago, taking care of customer phone calls was vital for businesses. Developing new ways to streamline customer service processes supported by an IVR (Internet of Things) and providing a response to customers without having to reach a live agent was crucial.

Best practices for a Contact Center

Best Practices for a Contact Center: Customer service aims to bring companies closer to their customers, not only through the services or products they offer, but also through a genuine interest in their needs and pain points. This process involves various […]

Improve your customer experience by allowing file transfers through a chat platform

Improve your customer experience by enabling file sharing through a chat platform. Chat-based customer service platforms have become very popular in recent days due to the ease they offer customers when communicating with our company; however, with the […]

The magic of internal communication

The magic of internal communication: Having good communication within your organization will make your efforts more effective, generate greater commitment, and ensure coordinated areas that align with the organization's values. That's why it's important to implement efficient internal communication, which […]

WhatsApp messaging applications for new employee induction processes

WhatsApp messaging apps for new employee onboarding processes. A talk given by our Sales Executive Vanessa Chavarro and CEO Daniel Ramírez of Nojau. Vanessa: We have our guest Daniel Ramírez from Nojau. Today, we're going to learn about an onboarding app. Tell us, Dani, what that app is like […]

5 types of chatbots for a great customer experience

5 Types of Chatbots for a Great Customer Experience People use chatbots for a variety of reasons, with productivity being the primary motivator. But what kind of bot do you need? They come in many shapes and sizes, and to be successful, you need to consider where to apply a bot and what type. What […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]