How to Sell More with Updated Corporate Communications

How to Sell More with Updated Corporate Communications In an increasingly competitive and digitalized world, companies must adapt their communication strategies to stand out and capture the attention of their audiences. Corporate communications are not only essential for conveying a company's identity and values, but they are also […]

The importance of integrating WhatsApp chat into your website

The Importance of Integrating WhatsApp Chat into Your Website In the digital age, instant communication has become a basic consumer expectation. Companies looking to stand out and offer an exceptional customer experience should consider tools that facilitate this type of communication. One of the most […]

Role of Supervisors in a Contact Center

The Fundamental Role of Supervisors in a Contact Center: Leading the Way to Customer Service Excellence In the dynamic and demanding world of a contact center, supervisors play a crucial role that goes beyond simple operational management. These leaders are responsible for guiding, motivating, and […]

Why is having a Contact Center Essential for your Company?

Why is a Contact Center Essential for Your Business? In today's competitive business world, customer experience has become a key differentiator for success. Companies that excel in this area not only retain customers but also foster loyalty and create brand ambassadors.

Improve Your Patient Care with Medical Appointment Reminders

Improve Patient Attendance with Appointment Reminders. In today's fast-paced world, with so many responsibilities, it's easy for medical appointments to get lost among all the other things demanding our attention. Unfortunately, missed appointments can have a significant impact, […]

iKono Chat: The Chat Solution to Connect with Your Customers

iKono Chat: The Chat Solution to Connect with Your Customers In today's world, where effective communication is key to the success of any business, the right tools can make a huge difference. iKono Chat is an innovative messaging solution that promises to revolutionize the way businesses connect with their customers.

Customer experience and its trends

Customer Experience and Its Trends Customer experience within a company can be a significant factor, whether positive or negative. Companies' investment in customer experience is increasing, as experts recognize the importance of […]

How to create the best chatbot for your business?

How to create the best chatbot for your business? A few years ago, taking care of customer phone calls was vital for businesses. Developing new ways to streamline customer service processes supported by an IVR (Internet of Things) and providing a response to customers without having to reach a live agent was crucial.

Best practices for a Contact Center

Best Practices for a Contact Center: Customer service aims to bring companies closer to their customers, not only through the services or products they offer, but also through a genuine interest in their needs and pain points. This process involves various […]

Improve your customer experience by allowing file transfers through a chat platform

Improve your customer experience by enabling file sharing through a chat platform. Chat-based customer service platforms have become very popular in recent days due to the ease they offer customers when communicating with our company; however, with the […]