What is an IVR and what are the benefits of implementing it?

What is an IVR and what are the benefits of implementing one? An IVR (Interactive Voice Response) refers to a customer service system that uses voice menus, which can be customized and run in real time during a call. This allows […]

Improve your customer experience by allowing file transfers through a chat platform

Improve your customer experience by enabling file sharing through a chat platform. Chat-based customer service platforms have become very popular in recent days due to the ease they offer customers when communicating with our company; however, with the […]

Conservation and renumbering strategies

Grow your audience by sending mass voice messages. We invite you to watch the full webinar at this link. In this webinar, we're joined by our Sales Executive Vanessa Chavarro and our Engineering Manager José Franco. Vanessa: Today we're focusing on a super important topic: strategies and numbering for all companies. What types of numbering […]

The magic of internal communication

The magic of internal communication: Having good communication within your organization will make your efforts more effective, generate greater commitment, and ensure coordinated areas that align with the organization's values. That's why it's important to implement efficient internal communication, which […]

Types of SMS marketing: examples and strategies to increase your sales

Types of SMS Marketing: How should marketers send text messages to their audiences? First, make sure customers have opted in to receive text messages. Then, promote, incentivize, and update customers about products and orders. As marketing becomes increasingly digital, […]

Contact centers, their importance and advantages

Contact centers: their importance and advantages. What are contact centers? Contact centers are a central point from which organizations manage all customer interactions across multiple channels. Their main purpose is to provide customers with efficient and effective technical support, customer service, and […]

The importance of good communication with our clients

The importance of good communication with our customers. In every business, a sales phase ends with the closing of the sale, always striving to achieve the highest number of sales. But what happens after closing a successful sale? We must keep in mind that all of this is part of an after-sales strategy, […]

Service as a Differentiating Value in your Call Center

Service as a Differentiating Value in Your Call Center This webinar was presented by our Sales Executive Vanessa Chavarro and our Sales Coach Carlos Blandón. Service as a Differentiating Value in a Call Center: The Key to Customer Loyalty In an increasingly competitive market, where companies offer similar products and prices, the true […]

5 medical call center services

5 Medical Call Center Services It's no secret that medical call centers do more than just serve as an after-hours or overflow service for busy providers and office staff. The best call centers have both clinical and non-clinical agents who can […]

Tips for a stress-free call center

Tips for a Stress-Free Call Center Stress is the disease of the century. In recent years, the pandemic and economic upheaval have significantly affected the health and lifestyles of employees globally. Most mental health issues generate specific symptoms such as sleep deprivation, […]