Satisfaction survey as a tool to improve the service experience
Satisfaction survey as a tool to improve the service experience. Within our service process and path toward excellence in customer service, it is vitally important to measure our customers' perceptions and understand where we need to improve and where we are strong. The satisfaction survey is […]
Decalogue of a good Call Center agent
Decalogue of a Good Call Center Agent Many people think that working in a call center is both inexpensive and tedious, as they sometimes have to handle calls from dissatisfied and even irate customers, but it doesn't require much commitment. However, the work of a call center agent […]
Contact Center vs. Call Center: Which Does My Business Need?
Contact Center vs. Call Center: Which Does My Business Need? As businesses look for better ways to deliver a better customer experience, implementing a Contact Center vs. Call Center can be tricky. But the world of contact centers can be confusing. However, you may be thinking about a Contact Center […]
User Design (UX) and Customer Retention
What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]
VUCA World: The Key to Successful Communication
What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]
The Future of Contact Centers: Trends and Digital Transformation
What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]
Templates: The Secret to Efficient Communication in Contact Centers
What is Multi-Agent Chat and Why is it Crucial for Customer Service? In a world where immediacy and personalization are key, companies face the challenge of managing multiple customer interactions at the same time. How can they ensure quick responses without sacrificing quality and keep customers satisfied? Here's […]
Christmas as a Sales Boost: Advantages and Strategies of Mass SMS and Mailing Campaigns
Christmas as a Sales Boost Christmas is one of the most important seasons for commerce and businesses across all sectors. During this time, companies compete to capture customers' attention and increase sales. Two powerful and highly effective tools for achieving this goal are promotional campaigns […]
How Artificial Intelligence Improves Customer Experience in Contact Centers
How Artificial Intelligence Improves Customer Experience in Contact Centers Customer experience (CX) has evolved from a competitive advantage to a strategic pillar for businesses. In this context, artificial intelligence (AI) is transforming the way contact centers operate, helping to solve […]
10 Customer Service Trends for 2025
Customer Service Trends for 2025: A New Era of Customer Experience The customer service landscape is constantly evolving, driven by technological advancements and shifting consumer expectations. By 2025, emerging trends will redefine how companies interact with their customers, placing customer experience (CX) at the center of […]
English 
Spanish