Technology, an ally in this pandemic

Technology, an ally in this pandemic. Nearing the end of 50 days of mandatory quarantine in Colombia, people have had to comply with the measures imposed by the National Government with the sole purpose of safeguarding the health of citizens and avoiding mass contagion of Covid-19, which has significantly affected the […]

Shirley Jackson: The African-American woman who invented caller ID

Shirley Jackson, the African-American woman who invented caller ID and call waiting. In March, International Women's Day, we want to recognize the great work done by Dr. Shirley Ann Jackson, who invented caller ID and call waiting. […]

Does my company need a call center?

Does my company need a call center? Telephone customer service. How do I know if my company needs a call center? Call centers aren't exclusive to large companies with thousands or millions of users. Many companies of all sizes may need a call center. Currently, there are different alternatives, such as outsourcing services […]

Tips for setting up an IVR and recording a welcome message

Tips for setting up an IVR and recording a welcome message Tips for setting up an IVR for a Call Center or PBX What is an IVR? When you make a call and receive a welcome message with a pre-recorded voice that lists different options for you to press the key that best suits your needs, […]

Optimizing corporate communications: A necessity for all MARKETS!

Optimizing corporate communications: A necessity for all MARKETS! Optimizing corporate communications: Thanks to the current state of production systems and the technological developments that have taken place with the intention and constant need for the development of these same systems, communications have been and will always be a key […]

Outliers and data science

Outliers and Data Science I recently obtained my Big Data Scientist certification from Arcitura as part of the third call for transversal skills offered by the Colombian Ministry of Information and Communications (MINTIC). Among the many topics that can be addressed with data science is the detection of atypical data or […]

6 keys to achieving effective communication with your clients

6 Keys to Effective Communication with Your Customers Effective communication with customers is fundamental to building strong relationships and generating trust. A clear, direct, and empathetic conversation not only improves the customer experience but also boosts loyalty and sales. Below, we present 6 essential keys to […]

Call Centers and their commitment to generating brand value

Call Centers and Their Commitment to Generating Brand Value. You, I, or someone we know has had contact with a "call center" at some point, but what exactly is a "call center"? What is a call center? In a broad sense, the source "call center networks" defines a call center as a company established […]

What is Docker and why should you start using it?

What is Docker and why should I start using it? What is Docker? As defined on its official website, it is “The world’s leading software container platform,” which aims to eliminate the “it only works on my machine” problem. Docker creates containers that hold the dependencies and requirements that your application […]

iKono at Astricon 2017

iKono at AstriCon 2017 At iKono Telecomunicaciones SA, we are proud to announce our participation in AstriCon 2017, which will take place in Orlando, Florida, this coming October. What is AstriCon? AstriCon is the annual convention organized by Digium, attended by members of the Asterisk community […]