10 tips to improve your customer service

10 Tips to Improve Your Customer Service In such a competitive market, improving communication with your customers has never been more important. Your company can offer customer service through various channels. However, telephone support is one of the most important and targeted channels […]

Bots will dominate communications

Bots will dominate communications Gone are the days when the only way to communicate with family and friends was through letters and the phone. The days when accessing a service from a public or private entity required in-person attendance, filling out thousands of forms, or waiting in long lines […]

Patience and listening skills are key to being a good agent.

Patience and listening skills: key skills for being a good agent. For some time now, we've been publishing information related to the role of a Call Center agent, as well as information on improving performance and, of course, tips to position them as a reference point on their team. All of these […]

How to integrate social media into your contact center?

How to integrate social media into a contact center? Telephone, fax, email, instant messaging, and other channels are used to provide service in a contact center. Aren't digital platforms channels? To clarify, social media has become the most widely used means of communication, especially among young people. This […]

Telemarketing and Call Center: Complete Guide, Advantages and Types

Telemarketing, a concept that becomes a landscape When we're part of a company or project, we sometimes become mechanical with some tasks and even stop updating the knowledge acquired at the beginning of the process. Therefore, it's important to periodically investigate what's new in a process, activity, or strategy. Thus, […]

Plan a successful telemarketing campaign

Plan a Successful Telemarketing Campaign Due to the effectiveness and speed of customer response to a company's proposal, the phone call remains the preferred communication channel over email, brochures, door-to-door, billboards, and others. That's why this channel is part of the various strategies […]

How to face the new work reality in your Contact Center

How to face the new work reality in your Contact Center Approximately three months ago, everyday life in Colombia changed due to a virus that had already been registering infections worldwide. After the first confirmed case in the country, the National Government implemented a biosafety protocol to prevent the increase and […]

Triple productivity in a Call Center

A Triple Productivity Boost for Your Call Center: Establishing new business opportunities, providing information about new products or services, and offering technical advice are some of the functions performed in a Call Center, so it's important to strengthen each of the company's areas to ensure everything works […]

How to restructure a Call Center?

How to restructure a call center? We might think we're doing things right when we see positive statistics resulting from the tools implemented to measure brand reputation, figures that are maintained over time. This gives us a sense of peace of mind, as we assume that things are being done […]

History of the Call Center: from the first automotive company

It all started at an automotive company. You'd think call centers were innovations in customer service created just over 10 years ago, but the reality is that this telemarketing activity has been part of marketing strategies since the 1960s. In the […]