Transform your telephone customer service with a Call Center powered by AI
Centralize your communications, automate tasks, and improve your customers' experience with a modern platform that adapts to your business.
Every call counts
iKono Call Center lets you efficiently manage large volumes of communication, offering quality service and reducing response times. No chaos, no endless waits, no missed opportunities.
Greater control
Via WhatsApp, Facebook, Instagram, web chat, or any other channel you use
Automated care
Messages are distributed to available agents according to intelligent rules
Accurate reports
Monitor care with real-time reports, analytics, and KPIs
Everything you need for an efficient call center
Features designed to maximize your team's productivity
AI-powered voice assistants
Automate customer service and provide immediate answers without human intervention
Detailed reports
It measures productivity, wait times, and agent performance in real time.
Intelligent distribution
Automatically assigns calls based on availability or case priority
Call recording
It records every interaction for quality control and complete auditing.
Real-time monitoring
Monitor and support your agents during active calls
CTI Integrations
Connect your phone system with CRM, ERP, or in-house software
Simplify call management in three steps
From setup to results in record time
Receive or make calls
From an intuitive web interface to IP extensions configured for your device
Automatic distribution
The system assigns calls to available agents or virtual assistants according to rules
Analyze results
Access reports, recordings, and performance dashboards to optimize your operation
Módulos adicionales
Expande las capacidades de tu call center con módulos especializados
Dialer
Marcación automática
Automatiza campañas de llamadas para que los agentes se enfoquen en contactar más clientes, ofrecer promociones, recordar citas o realizar gestiones de recaudo de forma ágil.
Dialer Preview
Marcación previsualización
Permite a los agentes revisar previamente la información del cliente antes de realizar la llamada, facilitando una atención más cercana, preparada y eficiente.
Reprogrammer
Programación de llamadas
Da la posibilidad de agendar llamadas en la fecha y hora ideales, mejorando la experiencia del cliente y fortaleciendo la relación con cada contacto.
Callback
Devolución de llamadas
Permite que los clientes soliciten una llamada de regreso cuando los agentes están ocupados, evitando la pérdida de oportunidades y reduciendo la frustración.
CTI
Integración
Integra iKono Call Center con otros sistemas empresariales, logrando una gestión más conectada, ágil y eficiente dentro del ecosistema tecnológico de la empresa.
Typification
Agente
Clasifica y registra el motivo de cada llamada, ayudando a optimizar procesos internos y mejorar la calidad del servicio.
Qualification
Clientes
Permite que los clientes evalúen su experiencia al finalizar la llamada, brindando información valiosa para mejorar cada interacción y superar expectativas.
Adapt it to your needs
Real-world use cases for multiple industries
Customer service and technical support
It resolves queries, manages tickets, and provides top-level support.
Sales or collection campaigns
Maximize conversions with organized and monitored outbound calls
Scheduling and reminders
Automate appointment confirmations and important notifications
Surveys and feedback
Capture post-call feedback to continuously improve your service
More than just software, a complete communication solution
Advantages that differentiate us in the market
100% cloud platform
No installation required, access from anywhere with internet
Integrated native AI
Virtual assistants and sentiment analysis included
Full customization
Adaptable according to size and type of company, without limits
Continuous local support
Team in your language and time zone, guaranteed support
Effortlessly scalable
Grow with your business, add agents or features whenever you want
Business security
Encryption, backups and regulatory compliance assured
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